topic Re: Port issues in Get Support

Port issues

Gaullus — Wed, 05 Jan 2022 14:47:54 GMT

I recieved a message that my port has been rejected by my old service provider (rogers) it is possible.

I had entered something incorrectly. How do I "redo" a port?

Re: Port issues

Dunkman — Thu, 05 Mar 2020 15:08:16 GMT

You can't redo yourself

You will need to contact moderator to help complete the port. You can try to use your old carrier SIM card in the meantime.

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

Re: Port issues

ddeep91 — Thu, 05 Mar 2020 15:13:21 GMT

@Gaullus wrote:
I recieved a message that my port has been rejected by my old service provider (rogers) it is possible.
I had entered something incorrectly. How do I "redo" a port?

Hello @Gaullus in order to re-submit your port request you will need to open a ticket with Moderator Team

Follow the steps below:

To Submit a ticket, start a conversation with the Public's virtual assistant, SIMon

Or CLICK HERE

(Type "Moderator" and follow the prompts CLICK on the " Account Specific Question " and afterwards click on "No, I want a human and you will see an "Submit a ticket Click me!)
Type a message describing the problem/port request

Please note: It may take 24-48 hours for them to get in touch with you.

Cheers

Re: Port issues

Triguy — Thu, 05 Mar 2020 15:09:33 GMT

Here is a porting guide. https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123#M13384

You may need assistance from a moderator. Click on the question mark on the bottom right.

Re: Port issues

Gaullus — Thu, 05 Mar 2020 15:18:24 GMT

I have emailed a moderator, I was unable to submit a ticket for some reason, the 'submit ticket' link was unlockable, for lack of a better explanation.

Re: Port issues

Gaullus — Thu, 05 Mar 2020 15:19:55 GMT

That should read unavailable, not unlockable

Re: Port issues

Dunkman — Thu, 05 Mar 2020 15:24:39 GMT

@Gaullus wrote:
That should read unavailable, not unlockable

@Gaullus

If you are having troubles with ticketing system, you can directly private mssage moderator team (might take a longer response time though)

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port issues

gblackma — Thu, 05 Mar 2020 15:27:16 GMT

@Gaullus Use this link to private message them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Gaullus wrote:
That should read unavailable, not unlockable

Then keep an eye on the envelope top right of your screen. The reply will show up there.

Re: Port issues

Gaullus — Thu, 05 Mar 2020 15:30:50 GMT

Thanks, have done that, will simply have to wait now I suppose.

Re: Port issues

Lar — Thu, 05 Mar 2020 15:35:12 GMT

@Gaullus Do you owe money on your Rogers plan or money on their/your phone? Are you in a contract for the phone plan? Cheers

Re: Port issues

LianaGoodman — Tue, 07 Jul 2020 23:17:43 GMT

As others have mentioned, contacting a moderator will help but your issue may have been caused by your old service provider. It is also possible that there is a "porting protector" in action which would mean that you need to contact your service provider directly to get them to "unlock" your number and allow you to port it (it may vary from provider to provider). A "porting protector" will prevent your number to be ported without first having someone manually "unlock" it. I know that Koodo does this and it is probably fairly common with large providers.