topic Re: No data connection, cannot reset APN,any ideas? in Get Support

No data connection, cannot reset APN,any ideas?

s1000 — Wed, 05 Jan 2022 14:47:47 GMT

I cannot use data and I cannot reset my APN in my Oukitel C17Pro running android 9.. when I click APN in settings, it does not have a + sign for me to add new APN, and it does not allow me to edit (greyed out). Anyone have any ideas? It is showing telus in the APN settings.... I also just noticed on my phone under sim card settings, its showing that I have a Telus sim even though i actually have a PubMobile sim card

Re: No data connection, cannot reset APN,any ideas?

geopublic — Thu, 05 Mar 2020 15:52:08 GMT

@s1000 wrote:
I cannot use data and I cannot reset my APN in my Oukitel C17Pro running android 9.. when I click APN in settings, it does not have a + sign for me to add new APN, and it does not allow me to edit (greyed out). Anyone have any ideas? It is showing telus in the APN settings.... I also just noticed on my phone under sim card settings, its showing that I have a Telus sim even though i actually have a PubMobile sim card

@s1000 Go into settings-> Network & internet -> Mobile Networks and manually select Public Mobile. Then go into the APN and change the Telus APN from sp.telus.com to sp.mb.com do not change anything else. Try saving the APN entry or just hit the back button if it doesn't let you save your change. Test to see if data works.

Re: No data connection, cannot reset APN,any ideas?

Dunkman — Thu, 05 Mar 2020 15:13:36 GMT

@s1000

Some android phones with specific OS systems have had issues of not being able to edit APN settings. One trick is to use another companies SIM card like Freedom mobile, which allows customers to edit APN settings. Then re-insert your PM sim card.

Can also try rebooting phone. Network reset.

Re: No data connection, cannot reset APN,any ideas?

gblackma — Thu, 05 Mar 2020 15:30:24 GMT

Get a freedom mobile SIM and insert it into the phone. Use it to edit your settings.This unlocks all kinds of settings that your PM SIM won't.

Re: No data connection, cannot reset APN,any ideas?

s1000 — Thu, 05 Mar 2020 21:30:35 GMT

It would not enable me to edit or add... it's locked out for some reason

Re: No data connection, cannot reset APN,any ideas?

s1000 — Thu, 05 Mar 2020 21:31:19 GMT

thanks i will find a sim card to try

Re: No data connection, cannot reset APN,any ideas?

fujiyama — Thu, 05 Mar 2020 21:35:32 GMT

@s1000

Can you try "calling" this code by entering this into your phone dialer: ##72786#

I'm curious to know if it can be another fix for this problem, without resorting to a Freedom sim card. Thanks.

Re: No data connection, cannot reset APN,any ideas?

gblackma — Thu, 05 Mar 2020 22:05:29 GMT

@fujiyama what does the code do? Thanks

@fujiyama wrote:
@s1000
Can you try "calling" this code by entering this into your phone dialer: ##72786#

I'm curious to know if it can be another fix for this problem, without resorting to a Freedom sim card. Thanks.

Re: No data connection, cannot reset APN,any ideas?

fujiyama — Thu, 05 Mar 2020 22:03:42 GMT

@gblackma wrote:
@fujiyama wjat does the code do? Thanks

It updates the Preferred Roaming List

A comment on reddit explains this nicely:

The PRL doesn't directly affect LTE. But on many devices, performing a PRL update will force the modem to restart and then go through it's scan list again for connections. This can indirectly result in better performance if the device connects to a different part of the network with less congestion or something like that.

...worth a try before having to go hunt for a Freedom sim right?

Re: No data connection, cannot reset APN,any ideas?

Dunkman — Sun, 21 Feb 2021 14:59:03 GMT