topic Re: PB overcharged me again in Get Support

PB overcharged me again

tabarnice — Wed, 05 Jan 2022 14:47:43 GMT

Hello!

I have autopayment and last month PB had some issue with rewards, so my $2 rewards didnt apply, but PB said they have fixed everything and these $2 will be applied next month.

It means now $4 should be appplied, I got only $2 reward today.

$2 from last month was applie and then they take those $2 back right away:

Oct 25, 2019	System issue/ Problème du système		$2.00	$2.00
Oct 25, 2019	AutoPay Reward	$2.00		$4.00

Not nice!

I want my $2 back.

Re: PB overcharged me again

Triguy — Fri, 22 Nov 2019 15:00:11 GMT

You would need to submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: PB overcharged me again

Lemony_Snicket — Fri, 22 Nov 2019 15:07:28 GMT

No point ranting here. Click on the question mark and initiate a ticket to have the moderator team investigate and correct.

Re: PB overcharged me again

Anonymous — Fri, 22 Nov 2019 15:10:15 GMT

@tabarnice wrote:
Hello!

I have autopayment and last month PB had some issue with rewards, so my $2 rewards didnt apply, but PB said they have fixed everything and these $2 will be applied next month.
It means now $4 should be appplied, I got only $2 reward today.
$2 from last month was applie and then they take those $2 back right away:
Oct 25, 2019 System issue/ Problème du système $2.00 $2.00
Oct 25, 2019 AutoPay Reward $2.00 $4.00

Not nice!
I want my $2 back.

Maybe post a screen snip of the last page of transactions. Do a longer date range rather than the last 7 days too just to get a full page and full picture of what all has transpired. Blank out personal info of course.

Re: PB overcharged me again

tabarnice — Fri, 22 Nov 2019 15:26:13 GMT

Thank you guys, I have contacted mods.

Re: PB overcharged me again

AE_Collector — Fri, 22 Nov 2019 17:38:07 GMT

Isn't our function here as "the community" to help the customer determine if there really was an error rather than instructing them how to contact the moderators right from the get go? A lot of theis type of problem is quite likely not really a problem.

AE_Collector

Re: PB overcharged me again

Tweetynumair — Sat, 23 Nov 2019 08:28:11 GMT

The same thing happened to me, both the autopay rewards and the refer a friend rewards were not credited before the autopay was triggered. It's the exact same thing that happened last month.

Re: PB overcharged me again

cellphoneuser1 — Sat, 23 Nov 2019 08:37:10 GMT

@Tweetynumair wrote:
The same thing happened to me, both the autopay rewards and the refer a friend rewards were not credited before the autopay was triggered. It's the exact same thing that happened last month.

They fixed it for you? At least you'll get more discount than normal next time if they gave you an account credit.