topic Unable to play my voicemail in Get Support

Unable to play my voicemail

Enaguit1 — Wed, 05 Jan 2022 14:47:21 GMT

I'm having a problem to open my voicemail. Do I need to change my password? I've been using my PM for 3days. At first, my issue was I didn't have a service network, now my voicemail. Thank you in advance for all the suggestions.

Re: Unable to play my voicemail

kselmak — Thu, 05 Mar 2020 02:03:56 GMT

Hi @Enaguit1

You can reset your voicemail password in your selfserve https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/reset-voicemail-password/

See if that helps

Re: Unable to play my voicemail

gblackma — Thu, 05 Mar 2020 02:22:52 GMT

@Enaguit1 what's the make and model of your phone? Have you tried restarting your phone? What's the message that you get when you can't access it? Thanks.

Try this link to see if anything sounds familiar to you https://productioncommunity.publicmobile.ca/t5/Discussions/Can-t-access-my-voicemail/m-p/509286#M108175

@Enaguit1 wrote:
I'm having a problem to open my voicemail. Do I need to change my password? I've been using my PM for 3days. At first, my issue was I didn't have a service network, now my voicemail. Thank you in advance for all the suggestions.

Re: Unable to play my voicemail

Luddite — Thu, 05 Mar 2020 02:32:33 GMT

@Enaguit1 If this is the first time you are accessing voicemail, you may have not yet initialized it. This article may help: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-voicemail

Re: Unable to play my voicemail

Enaguit1 — Thu, 05 Mar 2020 04:02:58 GMT

It is Iphone8. Yes I re started my phone already . It keeps showing on the phone "error performing request, Unknown error" after I type my PIN.

Re: Unable to play my voicemail

Anonymous — Thu, 05 Mar 2020 04:15:01 GMT

@Enaguit1 wrote:
It is Iphone8. Yes I re started my phone already . It keeps showing on the phone "error performing request, Unknown error" after I type my PIN.

Go to your self serve and reset voicemail password. This resets the password to your 10 digit number.

Then dial 1-778-580-4001 and see if it gets into your voicemail system. It will need you to do the initial setup. If you're on the $15 plan then you can do this from another phone so as not to use your minutes.

Let us know how you make out.

Re: Unable to play my voicemail

computergeek541 — Thu, 05 Mar 2020 04:32:50 GMT

@Enaguit1 wrote:
It is Iphone8. Yes I re started my phone already . It keeps showing on the phone "error performing request, Unknown error" after I type my PIN.

Your voicemail password is not your account PIN. It's whatever you've set it to. As mentioned earlier, you can reset the voicemail password from your self serve account.