topic Re: Issues with auto pay in Get Support

Issues with auto pay

Casuarinag33 — Wed, 05 Jan 2022 14:47:20 GMT

So I have had my service with public mobile for well over a year and it's always been set up with the same credit card for auto pay. Yesterday was renewal day and I received a text as if payment went through correctly, however today none of my messages are going through and my data isn't working.
I checked the credit card and there's no reason why the payment wouldn't have gone through. I tried to use a different credit card and I got a notice saying that the payment couldn't be processed.
I'm really confused. Is anyone else having this issue?

edited by computergeek541: screenshot removed (contains account information)

Re: Issues with auto pay

GinYVR — Thu, 21 Nov 2019 14:33:02 GMT

@Casuarinag33Check your original credit card's statement, did it get charged?

Re: Issues with auto pay

Casuarinag33 — Thu, 21 Nov 2019 14:35:53 GMT

No it didn't. I tried to post the payment again and im getting an error message still saying that it can't be processed. I've tried 3 credit cards and they all should have worked but it's saying unable to process.

Re: Issues with auto pay

will13am — Thu, 21 Nov 2019 14:38:02 GMT

@Casuarinag33 wrote:
No it didn't. I tried to post the payment again and im getting an error message still saying that it can't be processed. I've tried 3 credit cards and they all should have worked but it's saying unable to process.

Credit cards can get locked if not successfully applied as a fraud prevention measure. It is best to consult with the moderator team on why credit card payment is not going through in the account. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Issues with auto pay

computergeek541 — Thu, 21 Nov 2019 15:56:20 GMT

@Casuarinag33

I have removed the picture from your message because it contains sensitive account information. You will still need to delete it from your Community account profile.