topic Re: Cannot receive a call in Get Support

Re: Cannot receive a call

MRC123 — Wed, 05 Jan 2022 14:47:16 GMT

I just signed up and activated with Public and my incoming calls are going straight to my voice mail. I can call out.

Re: Cannot receive a call

computergeek541 — Thu, 05 Mar 2020 04:34:41 GMT

@MRC123 wrote:
I just signed up and activated with Public and my incoming calls are going straight to my voice mail. I can call out.

@MRC123

Did you request a phone number to be transfered in from another carrier? If you did, the porting process probably has not completed and calls are still going to your old service. Do outgoing phone calls work?

Re: Cannot receive a call

chepemacd — Sat, 14 Mar 2020 21:44:12 GMT

how do i get this resolved?

Re: Cannot receive a call

computergeek541 — Sun, 15 Mar 2020 04:49:38 GMT

@chepemacd wrote:
how do i get this resolved?

If you are trying to transfer in a phone number, you'll need to go to https://publicmobile.ca.ada.support/chat/ and type "port request".

Re: Cannot receive a call

Linonly1 — Wed, 08 Apr 2020 11:39:21 GMT

My phone number has been reissued I need it to be hooked up to Public Mobile from Virgin. I talked to someone and they were to call back that was days ago please fix my problem so my phone will work.

Re: Cannot receive a call

Triguy — Wed, 08 Apr 2020 11:51:33 GMT

Did you contact a moderator by submitting a ticket ?