topic Re: International text not going out in Get Support

International text not going out

Kleinangel — Wed, 05 Jan 2022 14:47:11 GMT

Good evening,

I changed from Virgin to Public yesterday and my internet, calls and Canadian text are working.

However I have been trying to send an interntional text and it is not going out. I turned off and on my phone but nothing changed.

I have the country code right and I did not have any problem before with Virgin Mobile.

My phone is a Redmi Note7.

Can someone help me please?

Re: International text not going out

Jb456 — Thu, 05 Mar 2020 01:47:59 GMT

Is it one number or multiple numbers?

Can you receive texts from them?

Re: International text not going out

gblackma — Thu, 05 Mar 2020 01:52:26 GMT

@Kleinangel wrote:
Good evening,

I changed from Virgin to Public yesterday and myinternett, calls and Canadian text are working.
However I have been trying to send aninterntionall text and it is not going out. I turned off and on my phone but nothing changed.
I have the country code right and I did not have any problem before with Virgin Mobile.
My phone is aRedmiiNote77.
Can someone help me please?

@Kleinangel have you tried a soft reset? Turn your phone off for at least 30 seconds and Turn it back on? Thanks

Re: International text not going out

dabr — Thu, 05 Mar 2020 01:56:42 GMT

@Kleinangel wrote:
Good evening,

I changed from Virgin to Public yesterday and my internet, calls and Canadian text are working.
However I have been trying to send an interntional text and it is not going out. I turned off and on my phone but nothing changed.
I have the country code right and I did not have any problem before with Virgin Mobile.
My phone is a Redmi Note7.
Can someone help me please?

@Kleinangel Maybe try the lost/stolen trick. Log into your account, select plans/add-ons tab, select phone lost tab, suspend service. Log out and wait 5 mins. Log back into account and report phone found and resume service. Restart your phone.

Re: International text not going out

Kleinangel — Thu, 05 Mar 2020 02:00:36 GMT

I did tried the soft reset.

I tried only to send to one number but it worked one week ago with Virgin so...

I do not know if people can send international texts to my canadian number as it is too expensive for them. I didnot try.I have my french sim card for their texts.

I will try the sole and found. Let's see.

Thank you

Re: International text not going out

Kleinangel — Thu, 05 Mar 2020 02:01:18 GMT

I meant lost and found

Re: International text not going out

gblackma — Thu, 05 Mar 2020 02:07:05 GMT

Is it every international text? Or just this number? Can you call it? You said something about a French calling card. Is it in France? So, area code 011 33? Thanks.

Re: International text not going out

geopublic — Thu, 05 Mar 2020 02:28:57 GMT

@Kleinangel If you can send a text within Canada then you should be able to send an international text.

Did you port your number from Virgin? If yes, are you able to receive texts? If not wait for the port to complete and then try sending the text again.

Re: International text not going out

Kleinangel — Thu, 05 Mar 2020 02:34:36 GMT

I tried the lost and found and it seems to be working now. I will check tomorrow if my friend received his text.

It was all international numbers for text. But I did not try to call.

Those numbers are French numbers. I did not know we have to add the 011 code before the country code. Where does this come from?

Thank you all for your tips!

Re: International text not going out

gblackma — Thu, 05 Mar 2020 02:38:21 GMT

@Kleinangel from Telus - see link https://www.telus.com/en/bc/support/article/text-messages-international

Re: International text not going out

Kleinangel — Thu, 05 Mar 2020 02:39:59 GMT

Good to know. Thank you for your help!

Re: International text not going out

Kleinangel — Thu, 05 Mar 2020 02:56:16 GMT

Well I spoke too soon. The texts came back. I tried two different French numbers to no avail.

I also added the 011 before.

Canadian text messages are fine (incoming and outgoing),

What else can I do please?

Re: International text not going out

dabr — Thu, 05 Mar 2020 03:03:40 GMT

@Kleinangel wrote:
Well I spoke too soon. The texts came back. I tried two different French numbers to no avail.
I also added the 011 before.
Canadian text messages are fine (incoming and outgoing),
What else can I do please?

You might need to submit a ticket to moderators and they can take a look at what might be going on with your account. Here is a link: https://publicmobile.ca.ada.support/chat/

Type in your issue, select contact us/moderators, then submit ticket when these options appear and follow the rest of the prompts to finish.

Re: International text not going out

Kleinangel — Thu, 05 Mar 2020 12:40:30 GMT

I tried to send a ticket but when I click on the link in the chat I receive the error:

Whoops! Looks like we were too busy thinking about you.

Error 404

Re: International text not going out

Jb456 — Thu, 05 Mar 2020 12:44:30 GMT

@Kleinangel wrote:
I tried to send a ticket but when I click on the link in the chat I receive the error:
Whoops! Looks like we were too busy thinking about you.
Error 404

@Kleinangel send a private message then. Link below.

CLICK HERE

Re: International text not going out

Kleinangel — Thu, 05 Mar 2020 12:53:01 GMT

Thank you @Jb456 , this worked!

Re: International text not going out

Livvybabyxo — Sat, 07 Mar 2020 04:39:52 GMT

Sorry to hear this. Please give an update with the response from the model team so we can add a solution here as well. I'm also interested in their response and solution in case I need to send off any international texts. (You never know)

Re: International text not going out

computergeek541 — Sat, 07 Mar 2020 05:34:56 GMT

@Kleinangel

Have you tried + instead of 011?

Re: International text not going out

Kleinangel — Tue, 10 Mar 2020 18:12:56 GMT

Hello,

So what the moderator told me is that 6 texts went through apparently (I sent more than 20 at the time) and that my port status has been completed normally. The problem is the texts were never received in France. The moderator meant it could be a receiver's provider problem (I tried 4 different French numbers and they have at least 3 different French providers). Those numbers were able to receive messages from Virgin but not from Public. To make tthe people restart their phone did not bring anything either.

I tried 4 different numbers in France without success.

I tried 011 33 number and before +33 and number without success

Apparently there is not solution and I am very disappointed. I cannot believe that Public would have such different conventions with French providers than Virgin. And I also cannot believe that I am the only one sending texts to French numbers. I still think there is a problem with my phone or sim card or configuration but I do not know which one.

Anyway, thank you to all of you again for trying to help. I appreciate it

Re: International text not going out

gblackma — Tue, 10 Mar 2020 18:32:29 GMT

Sorry to hear that @Kleinangel try +011 33 can't hurt. Have you tried downloading a voip app such as TextNow and use it over WiFi to send / receive those texts. May be a work around. What's the make and model of your phone? Thanks.