topic Plan change in Get Support

Plan change

Jewl666 — Wed, 05 Jan 2022 14:47:02 GMT

Hey all, just changed my plan i had a 40$ plan and balance of 28$ . I switched to a plan for 25$ i now have 3$ left and says it successfully changed my plan (today is new cycle date) butni am unable to call or anything and am unable to contact an agent any advice? I power cycled my cell aswell no luck

Re: Plan change

will13am — Wed, 20 Nov 2019 20:45:46 GMT

@Jewl666, is the account showing as active. I don't remember the exact mechanics of the issue, there used to be problems with renewing to a downgraded plan even though sufficient funds is available to cover the new lower cost plan. Try doing the lost phone/found phone toggle. If all else fails, get the moderator team to reset the account. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Plan change

ChuckYeah — Wed, 20 Nov 2019 20:56:42 GMT

@Jewl666 if you log into my account, do you see the option to reactivate? If so, try to reactivate and if it says you must make a payment, make a $1 payment and see if that jumpstarts your plan.

Also contact @CS_Agent as @will13am mentioned. They have been quite efficient at rectifying these types of account issues lately.

Re: Plan change

geopublic — Wed, 22 Jan 2020 14:41:32 GMT

@Jewl666 wrote:
Hey all, just changed my plan i had a 40$ plan and balance of 28$ . I switched to a plan for 25$ i now have 3$ left and says it successfully changed my plan (today is new cycle date) butni am unable to call or anything and am unable to contact an agent any advice? I power cycled my cell aswell no luck

@Jewl666 Best to submit a ticket to PM. If you try the loas/found reset trick more than likeley it will affect your rewards.