topic Re: Billing Error in Get Support

Billing Error

danlee — Wed, 05 Jan 2022 14:47:00 GMT

Last month, PM did not apply my rewards points, how do I know PM will apply both last and this month. My Available Fund - is it the rewards points?

Re: Billing Error

buiya — Wed, 20 Nov 2019 17:26:28 GMT

Login to your account and click on rewards, you should be able to see a break down. If things are missing and you've checked payments, I would suggest contacting mod

Re: Billing Error

hairbag1 — Wed, 20 Nov 2019 17:26:42 GMT

@danlee wrote:
Last month, PM did not apply my rewards points, how do I know PM will apply both last and this month. My Available Fund - is it the rewards points?

If you log into My Account, you'll see the breakdown of your applicable rewards.

Re: Billing Error

AE_Collector — Tue, 26 Nov 2019 06:59:36 GMT

Available funds are left over from a previous month, credits or funds you have loaded to your account. If it is at $0 but you see rewards in various categories those rewards are from this month and will be applied to your next bill.

AE_Collector

Re: Billing Error

cellphoneuser1 — Wed, 20 Nov 2019 17:28:30 GMT

@danlee wrote:
Last month, PM did not apply my rewards points, how do I know PM will apply both last and this month. My Available Fund - is it the rewards points?

Did report your phone as lost or change you plan any time in the last 30 days?

Rewads only get added to account balance for a renewal. Did you pass one? If you didn't get them, you need to open a ticket. Click the question mark.

Re: Billing Error

geopublic — Wed, 20 Nov 2019 18:02:19 GMT

@danlee wrote:
Last month, PM did not apply my rewards points, how do I know PM will apply both last and this month. My Available Fund - is it the rewards points?

@danlee PM had issues with rewards last month so best to submit a ticket to PM and ask them to investigate and fix the issue. To submit a ticket to the following:

Re: Billing Error

danlee — Mon, 25 Nov 2019 20:57:09 GMT

I just checked my latest bill, PM did not deduct my previous credit off this month.. so how do I contact PM for my credit..

Re: Billing Error

dabr — Mon, 25 Nov 2019 21:00:32 GMT

@danlee wrote:
I just checked my latest bill, PM did not deduct my previous credit off this month.. so how do I contact PM for my credit..

You'll need to submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Type in 'rep', then select 'contact us', then select 'submit ticket' and follow the rest of the prompts to complete your submission.

Moderators will be able to take a look and make the necessary credits, if missed.

Re: Billing Error

danlee — Tue, 26 Nov 2019 06:28:35 GMT

Thank you so much for your detail explanation i submit a ticket. 🙂