topic i in Get Support

i

vallentin — Wed, 05 Jan 2022 14:46:52 GMT

Re: i do not receive incoming calls or text

gblackma — Wed, 04 Mar 2020 19:24:56 GMT

@vallentin how many hours ago did you initiate your port? And was it a cell or a landline. Thanks.

@vallentin wrote:
i just switched to public and kept my old number can make phone calls no problem, but
i do not receive incoming calls or text, can anyone help please?

Re: i do not receive incoming calls or text

Jb456 — Wed, 04 Mar 2020 19:26:24 GMT

Sounds like your port is still in progress.

What company did you port your number from? It could take minutes to serval hours for port to complete..days for a landline..

How long ago did you port??

If you put your old sim card in from other provider your phone will likely ring and work for incoming calls until port is complete. But outgoing you need to USA PM sim...

Re: i do not receive incoming calls or text

dabr — Wed, 04 Mar 2020 19:25:52 GMT

@vallentin wrote:
i just switched to public and kept my old number can make phone calls no problem, but
i do not receive incoming calls or text, can anyone help please?

Have you tried rebooting your phone?

Re: i do not receive incoming calls or text

geopublic — Wed, 04 Mar 2020 20:00:51 GMT

@vallentin wrote:
i just switched to public and kept my old number can make phone calls no problem, but
i do not receive incoming calls or text, can anyone help please?

@vallentin When your old sim card stops working then the port will be complete. in the meantime just use your old providers sim card. If doesn't stop working by the end of day then submit a ticket to PM.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: i do not receive incoming calls or text

KenAllin — Wed, 04 Mar 2020 19:58:13 GMT

I had the same problem a had to use a moderator.

i

vallentin — Wed, 04 Mar 2020 20:27:15 GMT

Re: it works

Staliger — Wed, 04 Mar 2020 20:00:20 GMT

@vallentin wrote:
i got it working, thanks to everyone.

@vallentin Great! Enjoy PM service!

Re: it works

Jb456 — Wed, 04 Mar 2020 20:02:54 GMT

Oracles.. merge please?

@will13am @ShawnC13 @Luddite @computergeek541

https://productioncommunity.publicmobile.ca/t5/Getting-Started/i-do-not-receive-incoming-calls-or-text/m-p/509304

Re: it works

dabr — Wed, 04 Mar 2020 20:04:08 GMT

@vallentin wrote:
i got it working, thanks to everyone.

Good to hear @vallentin, can you share how you got it to work?

Re: it works

Luddite — Wed, 04 Mar 2020 20:06:00 GMT

@Jb456 wrote:
Oracles.. merge please?

@will13am @ShawnC13 @Luddite @computergeek541

https://productioncommunity.publicmobile.ca/t5/Getting-Started/i-do-not-receive-incoming-calls-or-text/m-p/509304

done

Re: it works

gblackma — Wed, 04 Mar 2020 20:13:35 GMT

@dabr given the timeframe, restarted the phone?

Re: it works

dabr — Wed, 04 Mar 2020 20:16:42 GMT

@gblackma wrote:
@dabr given the timeframe, restarted the phone?

It's possible or it just needed a bit more time for the port to complete. Maybe OP will respond back or not. As long as OP got it sorted, it's all good:)

Re: i

Dunkman — Tue, 01 Jun 2021 00:17:24 GMT