topic Re: About my bill in Get Support

About my bill

Ikram1960 — Wed, 05 Jan 2022 14:46:47 GMT

This month i payied 31$ but every month from 9 years i paid 24$ .why now i paid more

Re: About my bill

GinYVR — Wed, 20 Nov 2019 11:00:35 GMT

@Ikram1960Log into your selfserve and click on My Payment History to see anything is amiss. Since everyone on here is just a Public Mobile user like you, we don't have access to your account particulars. If you like you can post screenshots of your account history so we can help you decipher.

Re: About my bill

Daps — Wed, 20 Nov 2019 11:04:12 GMT

You can find the answer if you look at your payment history.

Or do a screenprint for us (without showing any of your personal info) and we can help explain.

If there was an error, you can contact moderators by submiiting a ticket.

Re: About my bill

ChuckYeah — Wed, 20 Nov 2019 11:06:18 GMT

There have been a few occasions lately,O 23 24 come to mind, where users rewards did not post before renewal. If the difference in your charges differ by you rewards, you should probably send a ticket to @CS_Agent .

They said they were able to fix these issues so I'm sure they can fix yours as well.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

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Re: About my bill

geopublic — Wed, 20 Nov 2019 18:36:29 GMT

@Ikram1960 wrote:
This month i payied 31$ but every month from 9 years i paid 24$ .why now i paid more

@Ikram1960 The only explanation would be that you purchased an add-on or you switched plans. If non of those applies to you and you have checked your Payment history and still feel there is a problem best to submit a ticket and ask PM to investigate and fix any issues.