topic Re: unable to login in self serve in Get Support

unable to login in self serve

lyndajohnston — Wed, 05 Jan 2022 14:46:21 GMT

i have tried to create a self serve account. thanks

Re: unable to login in self serve

Jb456 — Wed, 04 Mar 2020 15:30:32 GMT

First please click the 3 dots on right side of your post and edit the post to delete your personal information (phone number, 4 digit pin and account number)

..as it's visible for the public to see.

Re: unable to login in self serve

Triguy — Wed, 04 Mar 2020 15:29:36 GMT

You should remove your personal info as this is a public forum by clicking on the 3 dots.

Re: unable to login in self serve

gblackma — Wed, 04 Mar 2020 15:32:45 GMT

@lyndajohnston please use the 3 dots at the side of the post to edit it and remove your personal content. This is a public forum. Did you create a self service account using your temporary number? Thanks,

Re: unable to login in self serve

Anonymous — Wed, 04 Mar 2020 15:34:36 GMT

@lyndajohnston

If you put back your Koodo SIM, does it still work? Maybe the port is in trouble. Was that Koodo prepaid or postpaid? If prepaid then you'll need moderator assistance.

Re: unable to login in self serve

lyndajohnston — Wed, 04 Mar 2020 15:37:43 GMT

i tried that but no luck

Re: unable to login in self serve

scorpio17 — Wed, 04 Mar 2020 15:41:34 GMT

Please remove your personal information!

Try to create account using your temporal number.

@lyndajohnston wrote:
hi
i have tried to create a self serve account. at the screen where it asks me my cell phone number i entered xxxxxxxxxx to get a verification code it gives an error saying either the account is already created or i have enter an invalid number. The phone number was a port from koodo and during the activation process i was assigned a temporary number which was xxxxxxxxxx. The 4 digit pin on the account is xxxx. the activation number is xxxxxx. Please advise a solution so i can create my online self serve account.
thanks

Re: unable to login in self serve

Jb456 — Wed, 04 Mar 2020 15:43:04 GMT

@lyndajohnston wrote:
i tried that but no luck

@lyndajohnston you really need to edit first post and delete your personal information. Follow instructions on my first post.

contact moderators for assistance. Two ways to reach them.

Or private message them at link below.

CLICK ME

at same time very important ask them to change your pin since you posted it publicly

Re: unable to login in self serve

geopublic — Wed, 04 Mar 2020 15:42:22 GMT

@lyndajohnston

Identity theft Alert: Edit your post and remove your personal ASAP for your own protection. This is a public forum and you are at risk!!

Try using the temporary number when registering for selfserve to see if it works. If not, then you need to message the @CS_Agent and ask for help.

To message a Moderator here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: unable to login in self serve

popping — Wed, 04 Mar 2020 15:48:42 GMT

@lyndajohnston

If you was assigned with a temporary number, your porting request was not started yet. If you have a Koodo prepaid number, you need moderator assistant to port your number to PM.

If you activated your account online, your self-serve account was already created. Try login using your email address and password provided by you to login.

Re: unable to login in self serve

Anonymous — Wed, 04 Mar 2020 15:55:21 GMT

@lyndajohnston