topic Re: LoginUnsuccessfulUser_LoginDisabled in Get Support

LoginUnsuccessfulUser_LoginDisabled

amberbano — Wed, 05 Jan 2022 14:46:18 GMT

Ou of country and did not pay for few months and now account is suspended .... LoginUnsuccessfulUser_LoginDisabled...... how to get it fixed

Re: LoginUnsuccessfulUser_LoginDisabled

GR — Tue, 19 Nov 2019 10:05:03 GMT

@amberbano click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and get a ticket and the moderators will get back to you

Re: LoginUnsuccessfulUser_LoginDisabled

GinYVR — Tue, 19 Nov 2019 11:55:15 GMT

@amberbanoTry *611 on your phone. If there is a prompt then you can purchase a voucher to get your phone working while you wait. How long is a "few"? If it is 90 days then your account is gone, you will need a new SIM card.

Re: LoginUnsuccessfulUser_LoginDisabled

will13am — Tue, 19 Nov 2019 12:56:03 GMT

@GinYVR wrote:
@amberbanoTry *611 on your phone. If there is a prompt then you can purchase a voucher to get your phone working while you wait. How long is a "few"? If it is 90 days then your account is gone, you will need a new SIM card.

611 isn't going to work very well without a network connection.

Re: LoginUnsuccessfulUser_LoginDisabled

will13am — Tue, 19 Nov 2019 12:57:17 GMT

@amberbano, it sounds like you may have passed the 90 day suspension period which means account deactivation. You would have to start from the beginning and get a new SIM card and activate a new account.

Re: LoginUnsuccessfulUser_LoginDisabled

scoalegil — Tue, 19 Nov 2019 12:59:47 GMT

If you were suspended for more than 90 days you will have to get a new SIM and create a new account with a new phone number.

If it has been less than 90 days you can make a payment via your account or contact support if there's a reason you can not use the self-serve options.