topic Re: Can I suspend a plan without payment? in Get Support

Can I suspend a plan without payment?

yyzyy — Wed, 05 Jan 2022 14:46:06 GMT

Currently on the $10/month plan. If I stopped making payments for a month or 2, would my plan still be there? I temporarily need to get a data plan, but do not want to lose this $10 plan cause it has been discontinued. Any suggestions plz?

Re: Can I suspend a plan without payment?

tsparkle21 — Tue, 19 Nov 2019 01:04:21 GMT

I hope this helps: https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

Re: Can I suspend a plan without payment?

yyzyy — Tue, 19 Nov 2019 01:07:09 GMT

@tsparkle21 wrote:
I hope this helps: https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

I acctually know this, but I assume that is only for the plans still offered. How about the discontinued ones? Thank you

Re: Can I suspend a plan without payment?

ShawnC13 — Tue, 19 Nov 2019 01:08:57 GMT

@yyzyy wrote:
@tsparkle21 wrote:
I hope this helps: https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan
I acctually know this, but I assume that is only for the plans still offered. How about the discontinued ones? Thank you

If you are going to get a new sim and plan with data yes you can have your $10 plan in a suspended state for 90 days before it is closed. You can't change your current plan though as you won't get it back so to keep it you will need to activate a new sim

Re: Can I suspend a plan without payment?

tsparkle21 — Tue, 19 Nov 2019 01:16:47 GMT

@yyzyy wrote:
@tsparkle21 wrote:
I hope this helps: https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan
I acctually know this, but I assume that is only for the plans still offered. How about the discontinued ones? Thank you

Hi - yes, as long as you do not let the plan lapse, you may resume your plan as per the article.

Re: Can I suspend a plan without payment?

yyzyy — Tue, 19 Nov 2019 02:42:40 GMT

@ShawnC13 wrote:
@yyzyy wrote:
@tsparkle21 wrote:
I hope this helps: https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan
I acctually know this, but I assume that is only for the plans still offered. How about the discontinued ones? Thank you
If you are going to get a new sim and plan with data yes you can have your $10 plan in a suspended state for 90 days before it is closed. You can't change your current plan though as you won't get it back so to keep it you will need to activate a new sim

thank you

Re: Can I suspend a plan without payment?

darlicious — Tue, 19 Nov 2019 08:14:24 GMT

@yyzyy Be sure to activate it again around day 85 in case there are issues adding a payment so you will have time to communicate with a moderator to access your account. Better to be safe than sorry.