topic Re: Sending and receiving text messages in Get Support

Sending and receiving text messages

dieselmax — Tue, 04 Jan 2022 09:49:32 GMT

I have a Ulefone note11p and can not send or receive text messages to contacts on the public mobile carrier however I can send and receive text messages from contacts with Bell carrier with no problems. Any solutions?

Re: Sending and receiving text messages

hTideGnow — Sat, 18 Dec 2021 00:00:50 GMT

@dieselmax wrote:
I have a Ulefone note11p and can not send or receive text messages to contacts on the public mobile carrier however I can send and receive text messages from contacts with Bell carrier with no problems. Any solutions?

HI @dieselmax , did you just activate with PM and ported your number into PM today?

How about sending and receiving text to and from Rogers?

How about calling those people on PM network?

If you just port your number, you might have delay , up to a day to receive text. But sending should be ok. Please try reboot your phone and resend again. Also, try sending to more different contacts on PM instead of just one or two. Just want to make sure it is not related to one or two particular contacts on PM network

Re: Sending and receiving text messages

hTideGnow — Sat, 18 Dec 2021 00:11:51 GMT

Hi @dieselmax ,

also, try to see if resetting network helps

Reset Network Settings ULEFONE Note 11P, how to - HardReset.info

Re: Sending and receiving text messages

Anonymous — Sat, 18 Dec 2021 00:17:34 GMT

@dieselmax

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

are you gettign new number or you did transfer your old number,, if so

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service.

Re: Sending and receiving text messages

esjliv — Sat, 18 Dec 2021 00:40:09 GMT

@dieselmax wrote:
I have a Ulefone note11p and can not send or receive text messages to contacts on the public mobile carrier however I can send and receive text messages from contacts with Bell carrier with no problems. Any solutions?

@dieselmax try disabling Chat Features in your Messages App if you currently have it enabled.

Re: Sending and receiving text messages

pkaraa — Sat, 18 Dec 2021 04:33:32 GMT

@dieselmax Are you able to browse internet on data? Test texting with data on.

Then Reset the device's network settings.

Re: Sending and receiving text messages

dieselmax — Sat, 18 Dec 2021 04:43:35 GMT

I have tried browsing internet with just data and am unable to do so, neither can I send and receive text messages to public mobile contacts and have tried resetting network. Still same issue and also can still send and receive texts to people that are on the Bell network

Re: Sending and receiving text messages

softech — Sat, 18 Dec 2021 05:14:05 GMT

@dieselmax wrote:
I have tried browsing internet with just data and am unable to do so, neither can I send and receive text messages to public mobile contacts and have tried resetting network. Still same issue and also can still send and receive texts to people that are on the Bell network

@dieselmax your data is not working, too.. so, you have an issue with your phone or settings.

I know you have tried resetting your network but didn't work. Try a Factory restore first WITHOUT restoring anything from the backup. Just clean Factor restore, then try access data and then try calls and text to different providers.

Re: Sending and receiving text messages

Dunkman — Sat, 18 Dec 2021 05:14:18 GMT

@dieselmax wrote:
I have tried browsing internet with just data and am unable to do so, neither can I send and receive text messages to public mobile contacts and have tried resetting network. Still same issue and also can still send and receive texts to people that are on the Bell network

@dieselmax

Does talk work?

With data issue, you may want to check your APN Settings. Maybe screenshot your APN settings in your phone. Does not explain the unusual texting issue.