topic Re: Holiday 1GB Data in Get Support

Holiday 1GB Data

stephyloo — Wed, 05 Jan 2022 14:45:50 GMT

When you got the 1GB over the holidays, was it for a limited time? I got it but it's no longer showing on my account

Anonymous — Tue, 03 Mar 2020 23:58:23 GMT

@stephyloo wrote:
When you got the 1GB over the holidays, was it for a limited time? I got it but it's no longer showing on my account

It was available for a limited time. It was a one time add-on gift. Use it all and it's done.

totalUser — Wed, 04 Mar 2020 00:07:25 GMT

Then you probably used it up

Check your usage, you can sort it by type

gblackma — Wed, 04 Mar 2020 00:06:07 GMT

@stephyloo it stays on your plan until its used up. I got one too, and its still there.

@stephyloo wrote:
When you got the 1GB over the holidays, was it for a limited time? I got it but it's no longer showing on my account

CannonFodder — Wed, 04 Mar 2020 00:52:18 GMT

@stephyloo Hope you enjoyed the freebie, while it lasted.....

Nezgar — Thu, 05 Mar 2020 19:08:01 GMT

If you don't see it listed under "Data & Add-On" in the overview when logged into self-serve, you've used it up, and it's gone.

The lines outlined will completely dissapear when fully consumed.

kelvarnsen — Fri, 13 Mar 2020 23:35:06 GMT

There is also no warning when you go from your standard monthly data to your bonus data.

Nezgar — Sat, 14 Mar 2020 00:26:58 GMT

@kelvarnsen and I believe also no warning notifications as you approach using up your add-on data either.

Meaning no data usage warnings at all (usually at 75% and 95%) until there is no longer any domestic data add-on active on your account.