topic Re: Kudos to Moderator Chris in Get Support

Kudos to Moderator Chris

Cath — Wed, 05 Jan 2022 14:45:50 GMT

For the first time in the 4+ years I have been with PM, I had a problem with my account (my own fault I suspect). Within less than an hour, Chris responded and in short order, everything was working. Timely, efficient, fabulous service. Thanks Chris!

Re: Kudos to Moderator Chris

buiya — Mon, 18 Nov 2019 20:51:15 GMT

For someone like me who is new to PM, this is really good to see!

Re: Kudos to Moderator Chris

computergeek541 — Mon, 18 Nov 2019 20:57:32 GMT

@Cath wrote:
For the first time in the 4+ years I have been with PM, I had a problem with my account (my own fault I suspect). Within less than an hour, Chris responded and in short order, everything was working. Timely, efficient, fabulous service. Thanks Chris!

It's good to hear some praise. Often, more complaints are heard about than positive statements about the service.

Re: Kudos to Moderator Chris

will13am — Mon, 18 Nov 2019 21:03:38 GMT

The bench strength on the moderator team has improved greatly. I think 2+ day response times are a thing of the past. The moderator team hours seems to have expanded also.

Re: Kudos to Moderator Chris

Cath — Mon, 18 Nov 2019 21:22:33 GMT

@buiya I am 77 and have successfully purchased add-ons, changed plans and signed up my husband (not all at once). My advice to anyone is to first read relevant posts in the community, then take their time, carefully review each step before proceeding and above all try to remain pleasant and calm. Welcome to PM and may your experience be as happy as mine. 🙂

Re: Kudos to Moderator Chris

jor123 — Tue, 19 Nov 2019 01:38:59 GMT

@will13am wrote:
The bench strength on the moderator team has improved greatly. I think 2+ day response times are a thing of the past. The moderator team hours seems to have expanded also.

That's great to hear!

Re: Kudos to Moderator Chris

Ednaroach — Fri, 22 Nov 2019 20:44:03 GMT

So far, I have confidence in PM.Ana is my Fav but I bet they are all good.The big guys want big money for just existing.