topic Re: moderator in Get Support

moderator

shelbyteeple — Wed, 05 Jan 2022 14:45:44 GMT

how do i get in touch with the moderator to get a sim card swap?

Re: moderator

Triguy — Mon, 18 Nov 2019 18:33:34 GMT

To reach a moderator just click on the bottom right on the question mark. Are you just trying to change to a new sim? If that it the case that can be done in your self service account.

Re: moderator

will13am — Mon, 18 Nov 2019 18:33:54 GMT

The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: moderator

buiya — Mon, 18 Nov 2019 18:33:56 GMT

You can send a mod a private message for support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: moderator

Anonymous — Mon, 18 Nov 2019 18:35:39 GMT

@shelbyteeple wrote:
how do i get in touch with the moderator to get a sim card swap?

You don't need the moderator at all. You can Change SIM in your self-serve.

Re: moderator

buiya — Mon, 18 Nov 2019 18:36:29 GMT

@Anonymous wrote:
@shelbyteeple wrote:
how do i get in touch with the moderator to get a sim card swap?
You don't need the moderator at all. You can Change SIM in your self-serve.

that's a good point!

Re: moderator

buiya — Mon, 18 Nov 2019 18:43:23 GMT

If you login to your account change sim card should be an option: