topic My bill suddenly increased in Get Support

My bill suddenly increased

mhendricks — Wed, 05 Jan 2022 14:45:42 GMT

I am normally charged 39.20 and this month my bill went up 5.60 more. Has this happened to anyone?

Re: My bill suddenly increased

computergeek541 — Mon, 18 Nov 2019 18:37:10 GMT

@mhendricks wrote:
I am normally charged 39.20 and this month my bill went up 5.60 more. Has this happened to anyone?

By any chance, have you reqeuested a change from a $35 to a $40 plan? It's possible that you had some rewards or previous balance on your account for the previous renewal that you no longer have.

Re: My bill suddenly increased

will13am — Mon, 18 Nov 2019 18:37:37 GMT

@mhendricks, do you have rewards in that account? It is possible that rewards may have reduced. Please post a screen cap of the payment history with personal information blanked out and we can help dissect the cause of the increased payment.

Re: My bill suddenly increased

PAULRANG18 — Mon, 18 Nov 2019 19:29:10 GMT

You may have an add on that you forgot about or a mistaken extra charge. Check ADD ONS after you log in or contact a moderator by clicking on ?, bottom right, and following instructions.

Re: My bill suddenly increased

geopublic — Mon, 18 Nov 2019 20:05:39 GMT

@mhendricks wrote:
I am normally charged 39.20 and this month my bill went up 5.60 more. Has this happened to anyone?

@mhendricks Access your selfserve account. Click on the "Payment History" link. elect last 60 days. You should be able to determine what the extra $5 charge is. If not, submit a ticket to PM by doing the following: