topic Re: Payments in Get Support

Payments

Hodgie — Wed, 05 Jan 2022 14:45:41 GMT

My on line balance says $0 but my credit card (auto pay) was charged. Why?

Re: Payments

hairbag1 — Mon, 18 Nov 2019 17:55:08 GMT

@Hodgie wrote:
My on line balance says $0 but my credit card (auto pay) was charged. Why?

When was your plan renewal date ? If your Available Funds is 0 at renewal time, then your credit card on file gets dinged...minus whatever rewards are due (autopay etc).

Re: Payments

Hodgie — Mon, 18 Nov 2019 18:12:06 GMT

According to my payment history, I had $10 in Available funds and on the renewal date (today - Nov.18) I was charged a small amount on my credit card. I am on the $10 plan. Not sure why?

Re: Payments

Anonymous — Mon, 18 Nov 2019 18:08:33 GMT

@Hodgie wrote:
According to my payment history, I had $10 in Available funds and on the renewal date (today - Nov.18) I was charged a small amount on my credit card. Not sure why?

That's how it works. Payment is taken from Available Funds first. If insufficient then it looks for autopay. If present then it takes the remainder from the payment card.

Re: Payments

Hodgie — Mon, 18 Nov 2019 18:13:43 GMT

Sorry...I just edited my response. I had $10 available funds and am on the $10 plan. Doesn't that mean it should be $0?

Re: Payments

Triguy — Mon, 18 Nov 2019 18:15:30 GMT

There is also sales tax charged for your payment.

Re: Payments

computergeek541 — Mon, 18 Nov 2019 18:28:55 GMT

@Triguy wrote:
There is also sales tax charged for your payment.

Assuming that the member already had the full amount needed in the account balance, sales tax doesn't need to be shown as being in the Public Mobile account balance as tax would have already been paid at this point.

@Hodgie , first you need to check if that $10 was in your Public Mobile balance before it was needed or if it was there as a result of needing to add extra funds to cover yoru plan fee. I suspect that you might have had some balance, but not enough to cover the full balance, and that could be why the amount was small.

You're correct in assuming that if you had a $10 balance before autopay kicked in, your credit card linked to your atuoapay should not have been charged anything since you're on a $10 plan.

Re: Payments

Hodgie — Mon, 18 Nov 2019 18:20:21 GMT

What amount of sales tax? On $10 and 13%........$1.30.......that's not what was on my bill. Are there other charges? I wish the payment history/billing was visible for previous months.

Re: Payments

Hodgie — Mon, 18 Nov 2019 18:22:18 GMT

No Available funds in my account now.

Re: Payments

Hodgie — Mon, 18 Nov 2019 18:32:55 GMT

How do you check the previous months bill and how do I contact someone if need be?

Re: Payments

computergeek541 — Mon, 18 Nov 2019 18:34:27 GMT

@Hodgie wrote:
How do you check the previous months bill and how do I contact someone if need be?

Go into your self serve account's payment history and look for the balance that it shows before the renewal date. If you need to contact someone, that can be done through https://publicmobile.ca.ada.support/chat/

Re: Payments

Hodgie — Mon, 18 Nov 2019 18:39:50 GMT

I don't find the PM site the easiest to navigate but thank you for your answers.

Re: Payments

PAULRANG18 — Mon, 18 Nov 2019 18:50:34 GMT

Autopay will charge your cc automatically every renewal date for amount owed and that will reduce your amount owing to 0. Rewards will reduce your amount owing.