topic Re: Payment amount is different than usual. Need to get bill explanation. in Get Support

Payment amount is different than usual. Need to get bill explanation.

Pauline7 — Wed, 05 Jan 2022 14:45:30 GMT

Re: Payment amount is different than usual. Need to get bill explanation.

hairbag1 — Mon, 18 Nov 2019 04:05:49 GMT

Did anything change with your plan ? Were you on a limited time bonus plan that's just now expired / Can you post a screen shot of your bill ?

Re: Payment amount is different than usual. Need to get bill explanation.

Dunkman — Mon, 18 Nov 2019 04:06:03 GMT

@Pauline7

Need more details....

which plan are you on? New customer? Any recent promotions? rewards?

maybe screenshot your overview page and payment history page (omit personal information)

Re: Payment amount is different than usual. Need to get bill explanation.

popping — Mon, 18 Nov 2019 04:09:28 GMT

@Pauline7

Please post your payment history with your personal info masked out. We will take a look and determine waht went wrong.

Re: Payment amount is different than usual. Need to get bill explanation.

geopublic — Mon, 18 Nov 2019 04:11:50 GMT

@Pauline7 If you don't feel comfortable posting a screenshot of your selfserve payment history and you still have questions regarding you renewal you can submit a ticket to Public Mobile by doing the following:

Re: Payment amount is different than usual. Need to get bill explanation.

Pauline7 — Mon, 18 Nov 2019 04:14:09 GMT

Nothing changed. How do I get a screen shot of my bill?

Re: Payment amount is different than usual. Need to get bill explanation.

geopublic — Mon, 18 Nov 2019 04:21:15 GMT

@Pauline7 If your on a windows computer you can use sniptool or shift printscreen.Just make sure you don't include any personal information and choose the date range to be at least 60 days.

Re: Payment amount is different than usual. Need to get bill explanation.

bojangles15 — Mon, 18 Nov 2019 04:22:22 GMT

Hi Pauline,

Possible increase in payment amount could be under the following three categories:

Under "My Plan -> View Usage" is there any additional charges for your last billing cycle?
Under "My Rewards" has there been any changes which could increase your monthly bill (ex. expired reward).
Under "My Data & Add-Ons -> View Usage" is there any additional charges for your last billing cycle?

If the three options above do not address your issue please provide additional detail for the amount you are seeing in your monthly bill cycle.

Re: Payment amount is different than usual. Need to get bill explanation.

ShawnC13 — Mon, 18 Nov 2019 04:30:50 GMT

How long have you had the plan? If this is your second renewal and you set up autopay this one would be different. Can you please provide a bit more info.

Re: Payment amount is different than usual. Need to get bill explanation.

kav2001c — Mon, 18 Nov 2019 07:50:39 GMT

Alt + prt sc

Win + shift + s

Never heard of shift + prt sc before I dont think it does anything (although alt + shift + prt sc does something totally different)

@geopublic wrote:
@Pauline7 If your on a windows computer you can use sniptool or shift printscreen.Just make sure you don't include any personal information and choose the date range to be at least 60 days.

Re: Payment amount is different than usual. Need to get bill explanation.

wetcoaster — Mon, 18 Nov 2019 15:16:34 GMT

@bojangles15 wrote:
Hi Pauline,

Possible increase in payment amount could be under the following three categories:

Under "My Plan -> View Usage" is there any additional charges for your last billing cycle?
Under "My Rewards" has there been any changes which could increase your monthly bill (ex. expired reward).
Under "My Data & Add-Ons -> View Usage" is there any additional charges for your last billing cycle?
If the three options above do not address your issue please provide additional detail for the amount you are seeing in your monthly bill cycle.

@bojangles15

There will never be any overage charges at Public Mobile. Everything is prepaid - if a feature is not included in your plan you cannot use it. If you use up your 30day bucket of a metered feature (data, or outgoing minutes for the $15 plan) that particular part of your service will just stop until you a) your plan renews or b) you are buying an add-on to tide you over until renewal.

@Pauline7

As mentioned by others: we don't have enough information. I might be late to the party and you have already gotten a satisfactory answer back channel.

The one thing I didn't see in the replies here is that, for some accounts with renewal around November 12/13 there was a glitch in the renewal process that didn't apply rewards, meaning that the full plan amount minus available funds plus taxes would have been charged to your credit card.

For my account, it's been manually fixed by the mods with additions to available funds, which will be applied towards the next payment. The transaction history would provide those details.