topic can't make voice-call.... in Get Support

can't make voice-call....

swiss32 — Wed, 05 Jan 2022 14:45:18 GMT

am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...

Re: can't make voice-call....

Anonymous — Tue, 03 Mar 2020 03:07:34 GMT

@swiss32 wrote:
am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...

You've likely used all the 50 minutes.

Get the $5 500 minute add-on. It's a great add-on for the limited minute plans.

Re: can't make voice-call....

Nezgar — Tue, 03 Mar 2020 03:09:01 GMT

If you log into the selfserve website, does it show how many minutes you've used?

You either used up your 50 minutes, or you inadvertently dialed an invalid number.

Re: can't make voice-call....

gblackma — Tue, 03 Mar 2020 11:53:51 GMT

@swiss32 you are probably out of minutes. You can add the Canada wide 500 minutes, $5 addon. Could you please post a screenshot of your plan payment history, so that we can take a look at it? Please omit all personal imformation. Thanks.

@swiss32 wrote:
am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...

Re: can't make voice-call....

swiss32 — Tue, 03 Mar 2020 03:33:02 GMT

here is my usage on my plan....

Voice Minutes

Name	Voice Limit	# of Minutes Used	Remaining Minutes	Status
Limited Canada-Wide Talk	50	21	29	Active

Data & Data Add-Ons

Name	*Data Limit (MB)**	Data Used (MB)**	Remaining Data (MB)	Status
1GB Promo	1024	28.550	995.450	Active

Text Messages

Name	Text Limit	# of Texts Used	Remaining Text Messages	Status
50 International Outgoing Texts and Unlimited Incoming Texts	50	4	46	Active

Talk Add-ons

Name	Talk Minute Limit*	Talk Minutes Used**	Talk Minutes Left	Status
200 min US and Canada Long Distance	230	134	96	Active

Re: can't make voice-call....

geopublic — Tue, 03 Mar 2020 03:34:33 GMT

@swiss32 wrote:
am on the 10.- month plan, and paid up. Made a call earlier today with no problems. Tried now and it tells me my plan doesn't include voicecall. What gives? Hystorie tells me I got charged for the call...

@swiss32 Check the number you dialed sometimes you get that message when you dial an incorrect number. Also, dial 611 is your plan active?

Re: can't make voice-call....

Nezgar — Tue, 03 Mar 2020 04:20:10 GMT

Well according to those plan details, you're all good there.

Maybe a phone reboot is in order, and potentially an account reset request to the mods...

Would you mind sharing the area code and 3 digit prefix of the number you are trying to call?

Re: can't make voice-call....

CS_Agent — Tue, 03 Mar 2020 16:00:46 GMT

Hi there!

Here is SIMon--> SIMon, our friendly chatbot which is waiting to help you with this. He know a lot of tricks regarding situations like this one.

Wish you a great day!

Re: can't make voice-call....

swiss32 — Tue, 03 Mar 2020 21:02:13 GMT

thanx to everybody that had some input into this. I can make voice-calls again today, don't know what fixed it...

Swiss