topic Re: Calling *611 from US in Get Support

Calling *611 from US

twieler0513 — Wed, 05 Jan 2022 14:45:10 GMT

I'm new to Public and have a question about topping up my roaming plan while abroad. Let's say for example that I purchased the US Data Only option, and I use up all the data while I'm in the USA. Is it possible to call *611 to purchase more data even though I don't have any active roaming addons?

Re: Calling *611 from US

NDesai — Tue, 03 Mar 2020 01:15:51 GMT

@twieler0513 Yes, you can dial 611 while you are in the US. If 611 do not work, there is another toll free number you can try.

EDIT: toll free number is 1-855-4PUBLIC

Re: Calling *611 from US

geopublic — Tue, 03 Mar 2020 01:15:24 GMT

@twieler0513 wrote:
I'm new to Public and have a question about topping up my roaming plan while abroad. Let's say for example that I purchased the US Data Only option, and I use up all the data while I'm in the USA. Is it possible to call *611 to purchase more data even though I don't have any active roaming addons?

@twieler0513 Yes, as long as you have a cc on file. If 611 doesn't work then you can dial 1-855-4PUBLIC and follow the prompts. Note that your PIN will be required to purchase the addon.

Re: Calling *611 from US

gblackma — Tue, 03 Mar 2020 01:14:50 GMT

@NDesai Do you mean 1 855 4public

Re: Calling *611 from US

NDesai — Tue, 03 Mar 2020 01:16:32 GMT

@gblackma wrote:
@NDesai Do you mean 1 855 4public

Yes, couldn't remember from top of my head. Edited the post.

Re: Calling *611 from US

iPhoneUser — Tue, 03 Mar 2020 01:42:18 GMT

Great information!

Over the few months I have been here I have been doing screen shots of issues (not every one) of buying USA add ons, rebuying them while still away beyond the 10 days, and what resolution is. We used to cross the line quite often but never the less not likely am I going to have long term memory of the issues and the fantastic sharing of resolutions. So after the screen shots I print each page and put them in a duo tang, with an index, which I plan to take while traveling. Then a light 💡 bulb went on.......how could this be summarized here and easy to add, update and refer to?

Then another question. Since there has to be money in your account before you buy a USA add on would it not be prudent to put money in your account beforehand especially if you plan to be there for more than 10 days?

Re: Calling *611 from US

Nezgar — Tue, 03 Mar 2020 03:16:25 GMT

@iPhoneUser wrote:
Since there has to be money in your account before you buy a USA add on would it not be prudent to put money in your account beforehand especially if you plan to be there for more than 10 days?

Yes, adding funds to your account beforehand allows you to skip doing that later when dialing in via 611, *611, or 1-855-4PUBLIC. Adding funds via the website is easiest, but if you have a credit card associated with your account, you can add funds by dialing in too.

Re: Calling *611 from US

hairbag1 — Tue, 03 Mar 2020 03:26:36 GMT

@twieler0513 wrote:
I'm new to Public and have a question about topping up my roaming plan while abroad. Let's say for example that I purchased the US Data Only option, and I use up all the data while I'm in the USA. Is it possible to call *611 to purchase more data even though I don't have any active roaming addons?

Be aware that you'll have to wait for 24 hours after your 10 days have expired before you can re-buy the same add-on. You can text a moderator ahead of time for their assistance though.

Also...you have to have an active plan in order to get any add-ons. If your regular plan expires, you won't be able to use the add-on while in US.