topic Re: Payment in Get Support

Payment

Elizabeth2019 — Wed, 05 Jan 2022 14:45:10 GMT

Hey everyone. My three months expired is there anyway to rebook up with my same number?

Re: Payment

ShawnC13 — Sun, 17 Nov 2019 17:37:49 GMT

@Elizabeth2019 wrote:
Hey everyone. My three months expired is there anyway to rebook up with my same number?

Yes log into your self serve and make a payment, or you can register a credit card for auto payment and it will renew automatically and also save you $2 per 30 days

Re: Payment

ShawnC13 — Sun, 17 Nov 2019 17:39:33 GMT

@Elizabeth2019 wrote:
Hey everyone. My three months expired is there anyway to rebook up with my same number?

So you mean your plan had been expired for over 90 days? If so then your account has been closed and getting the phone n number back isn't as easy, not impossible but very difficulty and may not be available

Re: Payment

geopublic — Sun, 17 Nov 2019 17:50:33 GMT

@Elizabeth2019 If you can access your selfserve account then yes, just add funds to your account and reactivate your plan. If no, then your need to signup as a new customer with a new sim and a new email or email alias.

Re: Payment

totalUser — Sun, 17 Nov 2019 17:59:48 GMT

Are you sure it more than 90 days

Try logging in maybe you have couple of days still left

Was your number originally with public? Call it and see if it was reassigned. If not maybe moderators could help you catch it again. You can reach them here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If it was not originally public number you could go back to original provider and catch the number there, then port in here

Re: Payment

PAULRANG18 — Sun, 17 Nov 2019 18:30:59 GMT

Geopublic has it right, absolutely.