topic On Autopay, but need to add more money for add-on in Get Support

On Autopay, but need to add more money for add-on

teazle — Wed, 05 Jan 2022 14:45:08 GMT

Hi there. I use Autopay to pay for my regular monthly plan, but need to add $15 to my account to buy the Intl call add-on. How do I add this money to my account? (without inadvertantly cancelling my Autopay arrangement)

Re: On Autopay, but need to add more money for add-on

88cranston — Sun, 17 Nov 2019 17:27:28 GMT

@teazle wrote:
Hi there. I use Autopay to pay for my regular monthly plan, but need to add $15 to my account to buy the Intl call add-on. How do I add this money to my account? (without inadvertantly cancelling my Autopay arrangement)

Do a top up.

Re: On Autopay, but need to add more money for add-on

bros3n — Sun, 17 Nov 2019 17:28:27 GMT

On the main screen, there is a tab for Payments. You can make a one time payment. Adding funds does not change your auto pay. I have done this a few times.

Do a top of whatever money you need.

Re: On Autopay, but need to add more money for add-on

88cranston — Sun, 17 Nov 2019 17:33:34 GMT

I edited my screen shot. Payment then one time.

Re: On Autopay, but need to add more money for add-on

Dunkman — Sun, 17 Nov 2019 17:45:21 GMT

@teazle

Buying an add on is a two step process. Load funds and then purchase add on.

Here is a good thread sumarizing the process:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Re: On Autopay, but need to add more money for add-on

geopublic — Sun, 17 Nov 2019 17:54:27 GMT

@teazle since you are on AutoPay that means that your credit card is on file. Access you selfserve account go to the Payments and Addons tab and select one time payment. For amount select custom amount and enter $15 click on the submit button twice anf then go and purchase the addon.

Re: On Autopay, but need to add more money for add-on

marissashirley2 — Sun, 17 Nov 2019 17:55:07 GMT

On the top tab, go to; Payment then to Make a one time payment!

Re: On Autopay, but need to add more money for add-on

Korth — Sun, 17 Nov 2019 20:53:02 GMT

Any leftover funds you've "overpayed" into your Self-Serve account balance will be used first on your next AutoPay - your credit card will only be charged the difference - so there's little need to worry about precision.