topic Re: Creating account in Get Support

Creating account

YoungSoonLee — Wed, 05 Jan 2022 14:45:03 GMT

Hello there,

I would like to create a self serve on-line account but when I put my phone number it says the number is invalid or already created the account. I don't remember creating a account. Please advise. I need to update my credit card information for pre-authorized payment.

Re: Creating account

Staliger — Mon, 02 Mar 2020 23:48:52 GMT

@YoungSoonLee Please delete your phone number. Try to click "forgot password", maybe you already had self-service account? If you don't receive email, contact moderators to discuss a posible solution: click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Creating account

YoungSoonLee — Mon, 02 Mar 2020 23:48:24 GMT

Whoops how do I do it? I thought it is a private message.

Re: Creating account

Staliger — Mon, 02 Mar 2020 23:49:22 GMT

@YoungSoonLee wrote:
Whoops how do I do it? I thought it is a private message.

@YoungSoonLee Click on 3 dots and edit.

Re: Creating account

YoungSoonLee — Mon, 02 Mar 2020 23:50:36 GMT

Thanks.

Re: Creating account

Staliger — Mon, 02 Mar 2020 23:53:57 GMT

@YoungSoonLee wrote:
Thanks.

@YoungSoonLee Are you sure that you didn't create a self serve on-line account before? Try the Forgot Password button, and you may receive email? If not, Italk with SIMON: click the "?" in lower right side of the page, type "contact moderator", and follow directions. Give as much info as possible.

Re: Creating account

NDesai — Tue, 03 Mar 2020 00:08:22 GMT

@YoungSoonLee Did you activate Public Mobile sim card? If yes, you should've already created an account. If you activated at the store, you are required to create an account, but since you are getting the error, your number is already associated with your email. Use that email to sign in to your self-serve account. If you don't know the password, use Forgot Password to get it reset.