topic Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on in Get Support

10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

Gpalovesall10 — Wed, 05 Jan 2022 14:44:55 GMT

My husband received the following text March 2, 2020 - "Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options." It is true that he has used 90/100 minutes, but anticipating we would do more than 100 minutes of calling per month, we added 500 min Canada-Wide Long Distance, of which he has used 96 minutes. Doesn't the 500 minutes cover our local calls as well as long distance? By the way, he is registered for Auto-Pay, as well.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

Anonymous — Mon, 02 Mar 2020 20:20:22 GMT

@Gpalovesall10

Normal. It will also seamlessly flow over to the 500 minutes.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

ddeep91 — Mon, 02 Mar 2020 20:22:20 GMT

@Gpalovesall10 wrote:
My husband received the following text March 2, 2020 - "Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options." It is true that he has used 90/100 minutes, but anticipating we would do more than 100 minutes of calling per month, we added 500 min Canada-Wide Long Distance, of which he has used 96 minutes. Doesn't the 500 minutes cover our local calls as well as long distance? By the way, he is registered for Auto-Pay, as well.

@Gpalovesall10 If you log into "My Self-serve" account it will show you the exact amount that has been used. If it is showing 90/100 then yes most likely he has used it.

If you have the 500mins addon you can ignore the text you got. Yes, the long-distance plan you have will cover calling Canada wide.

If you guys are on auto-pay, let it do its thing and it will automatically renew.

If you require more mins. You can always add another 500mins Canada wide to your account.

Cheers

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

kselmak — Mon, 02 Mar 2020 20:25:29 GMT

500 minutes of calls from Canada to Canada.

Those will stay on the account until completely used up, so after your renewal you will start using up your 100 minutes, when done you will be using your 404 minutes that she left.

Though you are on autopay once when you use up those 500 minutes you will have to login and buy another 500. Hope that makes sense.

To call USA you would have to buy 200/$8 or 400/$15

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

popping — Mon, 02 Mar 2020 20:25:00 GMT

@Gpalovesall10 wrote:
My husband received the following text March 2, 2020 - "Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options." It is true that he has used 90/100 minutes, but anticipating we would do more than 100 minutes of calling per month, we added 500 min Canada-Wide Long Distance, of which he has used 96 minutes. Doesn't the 500 minutes cover our local calls as well as long distance? By the way, he is registered for Auto-Pay, as well.

The alert message is based on the your plan minutes usage only. It does not count the add-on minutes you have. After using all 100 minutes, you phone will use the add-on minutes until next renewal.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

gblackma — Mon, 02 Mar 2020 22:36:30 GMT

@Gpalovesall10, another PM er received a message from 611 notifying them of the need to update their expiring credit card. I believe this is also a new message notifying customers on the limited minute plans when they have ~~used 90% of their~~ 10 minutes left. Could you please post the number where this message was sent from? Thanks .

If this is the case, the message will not take your add on into account. The switch should still be seamless and the Canada wide add on will still expire only when used up. And be valid for local and long distance Canadian calls.

@Gpalovesall10 wrote:
My husband received the following text March 2, 2020 - "Public Mobile here. You have 10 minutes left in your plan. Go to publicmobile.ca/selfserve for more options." It is true that he has used 90/100 minutes, but anticipating we would do more than 100 minutes of calling per month, we added 500 min Canada-Wide Long Distance, of which he has used 96 minutes. Doesn't the 500 minutes cover our local calls as well as long distance? By the way, he is registered for Auto-Pay, as well.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

iPhoneUser — Mon, 02 Mar 2020 22:14:50 GMT

I believe the text warning is letting you know that the block of 100 is dwindling.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

lorca01 — Mon, 02 Mar 2020 22:22:08 GMT

Yup @Gpalovesall10 you have 10 minutes left in your plan. Your 500 minutes will kick in after that.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

Anonymous — Mon, 02 Mar 2020 22:28:43 GMT

@gblackma

It's 10 minutes left. Not 90%. I get the same 10 minute warning on the $10 plan.

It's from 611.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

gblackma — Mon, 02 Mar 2020 22:55:51 GMT

Thanks @Anonymous . Do you also get a 10 text messages left warning too?

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

Gpalovesall10 — Tue, 03 Mar 2020 00:48:40 GMT

Thank you. That's helpful to know.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

Gpalovesall10 — Tue, 03 Mar 2020 00:49:30 GMT

Thank you for your helpful and detailed reply.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

Gpalovesall10 — Tue, 03 Mar 2020 00:50:13 GMT

Yes, thank you, it does make sense.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

Gpalovesall10 — Tue, 03 Mar 2020 00:50:49 GMT

Thank you, that's reassuring.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

Gpalovesall10 — Tue, 03 Mar 2020 00:54:51 GMT

The number from which the text came was 611.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

Gpalovesall10 — Tue, 03 Mar 2020 00:55:21 GMT

Thank you.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

Gpalovesall10 — Tue, 03 Mar 2020 00:55:46 GMT

Sounds good, thank you.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

Gpalovesall10 — Tue, 03 Mar 2020 00:56:55 GMT

Okay, thank you.

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

Mountainmaxman — Tue, 03 Mar 2020 01:02:21 GMT

disregard the warning message, that is set up for the regular plan info, not including add ons and bonus's

Re: 10 minutes left in plan - though we have 500 min Canada-Wide Long Distance add-on

Anonymous — Tue, 03 Mar 2020 01:08:46 GMT

@gblackma wrote:
Thanks @Anonymous . Do you also get a 10 text messages left warning too?

Yes.