topic Re: Payment in Get Support

Payment

mackel0206 — Wed, 05 Jan 2022 14:44:52 GMT

When I signed up for the $40/month plan I was told my next month would only be $30

i paid the $30 and my phone is still not working

Re: Payment

GR — Sun, 17 Nov 2019 14:38:41 GMT

@mackel0206 when did you activate? Would it be 30$ because of a friend refferal or because of a 10$ off promo?

Re: Payment

CS_Agent — Sun, 17 Nov 2019 14:44:09 GMT

Hi @mackel0206,

Please reach out to the Moderators using our virtual assistant to be able to check your account.
https://www.publicmobile.ca/en/bc/get-help

Have a great day,

Camelia_M

Re: Payment

Dunkman — Sun, 17 Nov 2019 14:44:42 GMT

@mackel0206

More details would be helpful.

Maybe a screenshot of your payment history page (omit personal information)

Is your account status active or suspended?

Are you signed up for autopay or did you manually load funds?

Re: Payment

mackel0206 — Sun, 17 Nov 2019 14:47:03 GMT

I'm not sure. When I signed up they said the $40 plan and buy the SIM card and the next month will be $30

i paid it and it's still not working

Re: Payment

mackel0206 — Sun, 17 Nov 2019 14:48:55 GMT

I did and it said to come here.

im probably going to cancel and go back to the provider I was with. I paid what I was supposed to pay and still no services.

and I can't even have someone call me

this is ridiculous

Re: Payment

GR — Sun, 17 Nov 2019 14:50:02 GMT

@mackel0206 follow the moderators instructions and they'll help you out! Start by clicking on the question mark on the right hand side of the page

Re: Payment

Dunkman — Sun, 17 Nov 2019 14:54:24 GMT

@mackel0206

The customer service model with PM is private messaging which takes time. There is no call centre or live agent. This business model saves money and makes PM plans cheaper.

Again, if you feel comfortable, a screenshot of payment history page would provide valuable information to troubleshoot your account.

However, you can ask moderator (PM employee) to check your account also. Click on link sent ty Moderator team above, answer the prompts and submit a ticket to get moderator help. With SImon, type Contact moderator and follow prompts.

Re: Payment

mackel0206 — Sun, 17 Nov 2019 14:58:50 GMT

I did already and no one to help

im getting pissed off

Re: Payment

mackel0206 — Sun, 17 Nov 2019 15:01:42 GMT

How much more do you need to know ?

when I signed up I was told to pay for the plan and pay for the sim and next month would be $30

i paid the $30 when I signed in and still no services

Re: Payment

mackel0206 — Sun, 17 Nov 2019 15:02:16 GMT

Suspended b/c of payment

BUT I PAID IT

Re: Payment

Dunkman — Sun, 17 Nov 2019 15:02:31 GMT

@mackel0206 wrote:
I did already and no one to help
im getting pissed off

Expect at least several hours response time, sometimes even 1-2 days for initial response. Officially, the policy is responding within 48 hours. In the past, when it was really busy and fewer moderators, the response times sometimes reached 3- 4 days and even longer.

Good news is that the response times are much shorter recently. However, when your phone is not working, any delay is too long....

Re: Payment

mackel0206 — Sun, 17 Nov 2019 15:04:04 GMT

If this is not fixed today IM GOING TO CANCEL

THIS IS BS

Re: Payment

Dunkman — Sun, 17 Nov 2019 15:06:05 GMT

@mackel0206 wrote:
How much more do you need to know ?
when I signed up I was told to pay for the plan and pay for the sim and next month would be $30

i paid the $30 when I signed in and still no services

Which exact date did you sign up?

Did you pay for 1st month (assume $40), $10 SIM card and 2nd month fee ($30) when you activated your account? Total of approx $80 + taxes?

When was your renewal date?

Re: Payment

mackel0206 — Sun, 17 Nov 2019 15:06:36 GMT

How do I get my services restored ????

Re: Payment

mackel0206 — Sun, 17 Nov 2019 15:08:35 GMT

Helloooooo ??????

Re: Payment

Dunkman — Sun, 17 Nov 2019 15:10:03 GMT

We are customers like yourself, just trying to help. We have no access to your account directly. Only moderators can help directly to fix your account.

A lot of times by just discussing things on forum, we can troubleshoot account issues or quesitons without moderator help. However, sometimes, moderator help is necessary to get things fixed.

Re: Payment

mackel0206 — Sun, 17 Nov 2019 15:11:55 GMT

Ok tkz

Re: Payment

geopublic — Sun, 17 Nov 2019 16:04:45 GMT

@mackel0206

Re: Payment

PAULRANG18 — Sun, 17 Nov 2019 16:28:14 GMT

Best to contact a moderator with any complicated issue by clicking ?, bottom right and following instructions.