topic Re: How to get a refund on a cancelled account in Get Support

How to get a refund on a cancelled account

Jasonlink — Wed, 05 Jan 2022 14:44:23 GMT

Hello pm,

I ported back to Telus, only after a few days of the auto-pay feature paid my monthly bill. I couldn't get back into my account to get help so I used twitter to contact this morning and was told to make Community account.

Re: How to get a refund on a cancelled account

geopublic — Sat, 16 Nov 2019 16:31:00 GMT

@Jasonlink wrote:
Hello pm,
I ported back to Telus, only after a few days of the auto-pay feature paid my monthly bill. I couldn't get back into my account to get help so I used twitter to contact this morning and was told to make Community account.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

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Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: How to get a refund on a cancelled account

ShawnC13 — Sat, 16 Nov 2019 16:33:35 GMT

@Jasonlink wrote:
Hello pm,
I ported back to Telus, only after a few days of the auto-pay feature paid my monthly bill. I couldn't get back into my account to get help so I used twitter to contact this morning and was told to make Community account.

if you ported out after your renewal there are no refunds as this is a prepaid service and unlike postpaid services, they do not prorate your plan and refund you for any unused portion of your active plan

Re: How to get a refund on a cancelled account

PAULRANG18 — Sat, 16 Nov 2019 16:36:53 GMT

PM is a prepaid service so you've lost your payment and any plan features. It would have made more sense to wait until 30 days were up and then ported back to Telus. You wouldn't have lost anything.

Re: How to get a refund on a cancelled account

cavemantoronto — Sat, 16 Nov 2019 16:51:11 GMT

@Jasonlink wrote:
Hello pm,
I ported back to Telus, only after a few days of the auto-pay feature paid my monthly bill. I couldn't get back into my account to get help so I used twitter to contact this morning and was told to make Community account.

There'a no service on Twitter or anything else but here but sorry, refund is unlikely.

Re: How to get a refund on a cancelled account

popping — Sat, 16 Nov 2019 18:20:01 GMT

@Jasonlink

Other members are correct. There is no refund of the unused days. Since you are porting back to Telus, moderator may give a refund. But no guarantee. YMMV. You may want to ask moderator to remove your autopay cc from your canceled account to make sure that PM will not take money out of your cc.

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

Re: How to get a refund on a cancelled account

Jasonlink — Sat, 16 Nov 2019 19:09:02 GMT

Telus rep said PM would refund

Re: How to get a refund on a cancelled account

cavemantoronto — Sat, 16 Nov 2019 19:18:09 GMT

@Jasonlink wrote:
Telus rep said PM would refund

The Telus rep doesn't work for Public Mobile. They aren't in a position to say and if they are, they would just do it for you. Public Mobile is prepaid and that means no refunds.

Re: How to get a refund on a cancelled account

ShawnC13 — Sat, 16 Nov 2019 20:45:03 GMT

@Jasonlink wrote:
Telus rep said PM would refund

@Jasonlink , the Telus Rep may have lied to you. I would go back to them (Telus) and ask for an account credit equal to your monthly bill here and see what happens. Tell them you switched right away when the Telus Rep said you would be refunded by Public Mobile

Re: How to get a refund on a cancelled account

Jasonlink — Wed, 20 Nov 2019 15:39:05 GMT

The Telus rep did say that they would refund me, and " we're practically the same company".

I would like to say thank you to PM for looking into my matter closer. 🙂

Re: How to get a refund on a cancelled account

GinYVR — Wed, 20 Nov 2019 15:44:10 GMT

@JasonlinkSo did you get a refund?

Re: How to get a refund on a cancelled account

Jasonlink — Mon, 25 Nov 2019 02:41:16 GMT

Yes, under the circumstances and being loyal to the Telus family I will receive a refund in a few weeks. Not clear on how much of a refund, because I did use 2 days of service. I am happy about it for sure.

Re: How to get a refund on a cancelled account

cellphoneuser1 — Sun, 24 Nov 2019 21:20:15 GMT

@Jasonlink wrote:
Yes

I'm happy you reveived a refund but I think there was some luck. The policies say no to this.