topic Re: Texts not being sent/received by everyone in Get Support

Texts not being sent/received by everyone

lyonseoin — Wed, 05 Jan 2022 14:44:07 GMT

I switched my number over yesterday and most of my friends receive my texts and calls. Some friends don't though. Not sure what's going on. I looked for solutions on here and can say that my SMSC is correctly set up and I have no active roaming (I did buy a roaming package on Jan 19 but that will have expired I'm guessing?) I'm on Android.

Thanks!

Re: Texts not being sent/received by everyone

ShawnC13 — Sun, 01 Mar 2020 21:52:18 GMT

@lyonseoin wrote:
I switched my number over yesterday and most of my friends receive my texts and calls. Some friends don't though. Not sure what's going on. I looked for solutions on here and can say that my SMSC is correctly set up and I have no active roaming (I did buy a roaming package on Jan 19 but that will have expired I'm guessing?) I'm on Android.

Thanks!

Are you sending MMS (picture texts) and that isn't what they are getting? If you aren't able to send or receive these types of texts make sure that you have your data turned on. It doesn't consume data but it needs to be turned on.

Re: Texts not being sent/received by everyone

gblackma — Sun, 01 Mar 2020 21:53:23 GMT

@lyonseoin . It sounds like you SIM is not properly provisioned. Contact the moderators and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one. (CLICK on account specific question and human and submit a ticket)

@lyonseoin wrote:
I switched my number over yesterday and most of my friends receive my texts and calls. Some friends don't though. Not sure what's going on. I looked for solutions on here and can say that my SMSC is correctly set up and I have no active roaming (I did buy a roaming package on Jan 19 but that will have expired I'm guessing?) I'm on Android.

Thanks!

Re: Texts not being sent/received by everyone

ddeep91 — Sun, 01 Mar 2020 22:00:27 GMT

@lyonseoin wrote:
I switched my number over yesterday and most of my friends receive my texts and calls. Some friends don't though. Not sure what's going on. I looked for solutions on here and can say that my SMSC is correctly set up and I have no active roaming (I did buy a roaming package on Jan 19 but that will have expired I'm guessing?) I'm on Android.

Thanks!

Are you able to receive calls? If you switched over your number from a different provider. Then it could be that your port is not fully completed. Try using your old providers Simcard and see if you can send/receive a text from that.

You will need to get in touch with the mod team to complete the port.

start a conversation with the Public's virtual assistant, SIMon

Click The "?" at the bottom right corner.
This connects to the Autobot Simon.
Type "Moderator" and follow the prompts to get to one.

(CLICK on the "account-specific" question and human and submit a ticket)
Type a message describing the problem and post.

if you are still having issues you can contact them directly using this Moderator Team.

Make sure you enter a title and text in the body of the message describing the problem. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note: It could take 24-48 hours for them to get back to you.

Cheers

Re: Texts not being sent/received by everyone

geopublic — Sun, 01 Mar 2020 22:01:58 GMT

@lyonseoin wrote:
I switched my number over yesterday and most of my friends receive my texts and calls. Some friends don't though. Not sure what's going on. I looked for solutions on here and can say that my SMSC is correctly set up and I have no active roaming (I did buy a roaming package on Jan 19 but that will have expired I'm guessing?) I'm on Android.

Thanks!

@lyonseoin Are the friends that can't receive them currently using the same provider you ported out from?

Re: Texts not being sent/received by everyone

ShawnC13 — Sun, 01 Mar 2020 22:02:35 GMT

@ddeep91 , Public Mobile would like people to use SIMon the chatbot to raise a trouble ticket for any issues.

Re: Texts not being sent/received by everyone

gblackma — Sun, 01 Mar 2020 22:11:05 GMT

Surely, @ShawnC13 the link in your signature (not footer, as I recently learned) also does as PM wants and sends them to Simon .

@ShawnC13 wrote:
@ddeep91 , Public Mobile would like people to use SIMon the chatbot to raise a trouble ticket for any issues.

Re: Texts not being sent/received by everyone

ShawnC13 — Sun, 01 Mar 2020 22:12:39 GMT

So you are right I haven't changed it 3 years now time for an update

Re: Texts not being sent/received by everyone

Korth — Sun, 01 Mar 2020 23:17:10 GMT

It does seem likely to be a number port or account provisioning problem. Which will likely sort itself out in a day or two.

But you can restart your phone, try your PM SIM card in another phone, and try a different SMS/MMS app to confirm it's not a problem on your device.

Also... If you're using any sort of enhanced texting features (iMessage, Signal, RCS, etc) then try disabling them to send plain SMS. And confirm your APN settings (MMS Proxy "74.49.0.18", MMS Proxy Port "80", APN Type "default,mms") are correct for MMS data attachments.

Re: Texts not being sent/received by everyone

popping — Sun, 01 Mar 2020 23:46:39 GMT

@lyonseoin

You have been with PM for at least 1 - 2 months. Your account is working correctly before porting your number to PM yesterday.

Did you restart your phone after porting your number to PM?

If not, it is time to restart your phone.

Are you getting calls and text message from some of your friends too?

Which provider were you using?

You account my not be provisioned correctly after porting. Add $1 to your account may trigger PM server to provision your account again. Good luck.

Re: Texts not being sent/received by everyone

GreaseMonkey — Mon, 02 Mar 2020 04:23:02 GMT

I had a similar issue for international texting. wasn't receiving it.

I contacted the Moderator_Team and explained my situation.

They had to do a full refresh of my account on their side and it worked.

Good luck to you.

Re: Texts not being sent/received by everyone

lyonseoin — Mon, 02 Mar 2020 07:29:32 GMT

Hey Shawn - just regular SMS

Re: Texts not being sent/received by everyone

lyonseoin — Mon, 02 Mar 2020 07:30:13 GMT

Have done this. Appreciate the thorough response

Re: Texts not being sent/received by everyone

lyonseoin — Mon, 02 Mar 2020 07:31:53 GMT

No, different provider

Re: Texts not being sent/received by everyone

lyonseoin — Mon, 02 Mar 2020 15:23:46 GMT

@ShawnC13 wrote:
@lyonseoin wrote:
I switched my number over yesterday and most of my friends receive my texts and calls. Some friends don't though. Not sure what's going on. I looked for solutions on here and can say that my SMSC is correctly set up and I have no active roaming (I did buy a roaming package on Jan 19 but that will have expired I'm guessing?) I'm on Android.

Thanks!
Are you sending MMS (picture texts) and that isn't what they are getting? If you aren't able to send or receive these types of texts make sure that you have your data turned on. It doesn't consume data but it needs to be turned on.

Hey @ShawnC13 Only SMS so far, and data turned on and working

Re: Texts not being sent/received by everyone

lyonseoin — Mon, 02 Mar 2020 15:24:12 GMT

@gblackma wrote:
@lyonseoin . It sounds like you SIM is not properly provisioned. Contact the moderators and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one. (CLICK on account specific question and human and submit a ticket)
@lyonseoin wrote:
I switched my number over yesterday and most of my friends receive my texts and calls. Some friends don't though. Not sure what's going on. I looked for solutions on here and can say that my SMSC is correctly set up and I have no active roaming (I did buy a roaming package on Jan 19 but that will have expired I'm guessing?) I'm on Android.

Thanks!

I've done this now - thanks for your help

Re: Texts not being sent/received by everyone

lyonseoin — Mon, 02 Mar 2020 15:26:39 GMT

@ddeep91 wrote:
@lyonseoin wrote:
I switched my number over yesterday and most of my friends receive my texts and calls. Some friends don't though. Not sure what's going on. I looked for solutions on here and can say that my SMSC is correctly set up and I have no active roaming (I did buy a roaming package on Jan 19 but that will have expired I'm guessing?) I'm on Android.

Thanks!

Are you able to receive calls? If you switched over your number from a different provider. Then it could be that your port is not fully completed. Try using your old providers Simcard and see if you can send/receive a text from that.

You will need to get in touch with the mod team to complete the port.
start a conversation with the Public's virtual assistant, SIMon
Click The "?" at the bottom right corner.
This connects to the Autobot Simon.
Type "Moderator" and follow the prompts to get to one.
(CLICK on the "account-specific" question and human and submit a ticket)
Type a message describing the problem and post.

OR
if you are still having issues you can contact them directly using this Moderator Team.
Make sure you enter a title and text in the body of the message describing the problem. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note: It could take 24-48 hours for them to get back to you.

Cheers

Thanks for this. I've contacted the moderators. I can't put in my old SIM though because the credit has expired on it and I'm not looking to top it up any more

Re: Texts not being sent/received by everyone

lyonseoin — Mon, 02 Mar 2020 15:27:27 GMT

@geopublic wrote:
@lyonseoin wrote:
I switched my number over yesterday and most of my friends receive my texts and calls. Some friends don't though. Not sure what's going on. I looked for solutions on here and can say that my SMSC is correctly set up and I have no active roaming (I did buy a roaming package on Jan 19 but that will have expired I'm guessing?) I'm on Android.

Thanks!
@lyonseoin Are the friends that can't receive them currently using the same provider you ported out from?

@geopublic Different provider!

Re: Texts not being sent/received by everyone

lyonseoin — Mon, 02 Mar 2020 15:30:45 GMT

@popping wrote:
@lyonseoin
You have been with PM for at least 1 - 2 months. Your account is working correctly before porting your number to PM yesterday.

Did you restart your phone after porting your number to PM?
If not, it is time to restart your phone.

Are you getting calls and text message from some of your friends too?
Which provider were you using?

You account my not be provisioned correctly after porting. Add $1 to your account may trigger PM server to provision your account again. Good luck.

Hey there. I switched over in Jan but the activation didn't happen so I just renewed with my old company (Chatr) so I can't confirm if it worked back then before the number change (I only started using PM after that change). I have restarted the phone and am receiving calls and texts from some friends. I tried the $1 transaction. Hopefully that works

Re: Texts not being sent/received by everyone

popping — Mon, 02 Mar 2020 16:07:43 GMT

@lyonseoin wrote:
@popping wrote:
@lyonseoin
You have been with PM for at least 1 - 2 months. Your account is working correctly before porting your number to PM yesterday.

Did you restart your phone after porting your number to PM?
If not, it is time to restart your phone.

Are you getting calls and text message from some of your friends too?
Which provider were you using?

You account my not be provisioned correctly after porting. Add $1 to your account may trigger PM server to provision your account again. Good luck.
Hey there. I switched over in Jan but the activation didn't happen so I just renewed with my old company (Chatr) so I can't confirm if it worked back then before the number change (I only started using PM after that change). I have restarted the phone and am receiving calls and texts from some friends. I tried the $1 transaction. Hopefully that works

Did you call Chatr to get your account number as Chatr online does not give your your account number?

You need to provide your Chatr account #, the name on your account and the phone # to be ported. Your Chatr number must be active during the porting process.