topic Re: Payment issue in Get Support

Payment issue

Halimanur03 — Wed, 05 Jan 2022 14:43:59 GMT

My mom payed for my phone bill while I wasn’t with her so they gave her a receipt and told her that I need I activate it myself. My account is saying that my plan has expired and there are no clear instructions on the receipt that tells me how I am supposed to active it.

Re: Payment issue

cellphoneuser1 — Fri, 15 Nov 2019 23:57:18 GMT

@Halimanur03 wrote:
My mom payed for my phone bill while I wasn’t with her so they gave her a receipt and told her that I need I activate it myself. My account is saying that my plan has expired and there are no clear instructions on the receipt that tells me how I am supposed to active it.

Did she buy a voucher to top up? You need to go in self serve and and add the payment using the 12 digit code on the receipt.

Re: Payment issue

hairbag1 — Fri, 15 Nov 2019 23:57:53 GMT

@Halimanur03 wrote:
My mom payed for my phone bill while I wasn’t with her so they gave her a receipt and told her that I need I activate it myself. My account is saying that my plan has expired and there are no clear instructions on the receipt that tells me how I am supposed to active it.

There should be a row of 12 numbers on the reciept. You can try calling 611 to activate.

Re: Payment issue

popping — Sat, 16 Nov 2019 00:01:04 GMT

@Halimanur03 wrote:
My mom payed for my phone bill while I wasn’t with her so they gave her a receipt and told her that I need I activate it myself. My account is saying that my plan has expired and there are no clear instructions on the receipt that tells me how I am supposed to active it.

~~Did your mother purchase a topup voucher?~~

~~What is written on the receipt?~~

~~Wait for your answer for next instruction.~~

Re: Payment issue

Halimanur03 — Sat, 16 Nov 2019 00:23:02 GMT

No she did not

Re: Payment issue

Halimanur03 — Sat, 16 Nov 2019 00:26:51 GMT

I called 611 and all it’s saying is that I need to make a payment.

Re: Payment issue

GinYVR — Sat, 16 Nov 2019 00:27:49 GMT

@Halimanur03Do you still have service? When is your renewal date? If your mom paid for it, does the amount show up as your balance? If today is your renewal date, you have balance AND you still have service, you can safely ignore it as the renewal cycle takes a half a day.

Re: Payment issue

Halimanur03 — Sat, 16 Nov 2019 00:28:21 GMT

Where do I add the 12 digit code?

Re: Payment issue

Halimanur03 — Sat, 16 Nov 2019 00:30:15 GMT

I don’t have any service and it’s saying that I still have to pay my $25.

Re: Payment issue

Halimanur03 — Sat, 16 Nov 2019 00:37:55 GMT

On the receipt it shows my PIN number, serial #, receipt # and etc.

Re: Payment issue

GinYVR — Sat, 16 Nov 2019 00:38:17 GMT

The most straight forward way to add the 12 digit code is to call *611

Re: Payment issue

Halimanur03 — Sat, 16 Nov 2019 00:44:56 GMT

The payment went through thank you!!