topic Re: my account in Get Support

my account

geoffwebber — Wed, 05 Jan 2022 14:43:39 GMT

I've tried everything to get into my account .... I've tried go to forgot password and when ask for my email to verify....comes back saying were unable to verify ur email ....then when I try to create account it does recognize my number

Re: my account

Jb456 — Sun, 01 Mar 2020 12:26:26 GMT

Contact moderators.

Or by private message at link below

CLICK HERE

Re: my account

will13am — Sun, 01 Mar 2020 13:27:48 GMT

@geoffwebber have you been able to successfully get into your account before? Check for the welcome email to confirm which email address was used to setup the online account. It might be worthwhile to do a little bit of troubleshooting first before seeking moderator team assistance.

Re: my account

smitty267 — Sun, 01 Mar 2020 15:02:26 GMT

Double check your email address with the one PM sent to you when you first signed up for service...Way to many emails accounts and passwords to remember these days..Good Luck!

Re: my account

geopublic — Sun, 01 Mar 2020 15:07:17 GMT

@geoffwebber wrote:
I've tried everything to get into my account .... I've tried go to forgot password and when ask for my email to verify....comes back saying were unable to verify ur email ....then when I try to create account it does recognize my number

@geoffwebber Make sure you are entering the correct email for your account. Do you have multiple accounts? If not, it's possible that there was a typo when entering your email during activation. Did you receive a Welcome email from Public after activaying your sim?

If not, submit a ticket to PM for help.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: my account

geoffwebber — Sun, 01 Mar 2020 16:20:52 GMT

I've tried everything and yes I have gotten into my account before I only have the one email address

Re: my account

Mountainmaxman — Tue, 03 Mar 2020 01:14:50 GMT

sounds like your only choice is to pm a moderator, they will fix you up, may take a few days though.

Re: my account

Nikki3 — Tue, 09 Jun 2020 21:11:48 GMT

my email and phone number is not being recognise. help

Re: my account

dabr — Tue, 09 Jun 2020 21:15:17 GMT

@Nikki3 wrote:
my email and phone number is not being recognise. help

@Nikki3 A few more details would help us understand what you mean. If you're not able to log into your account, then first try password reset. If that doesn't work for you then submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Type in your issue, select contact us/moderators, then submit ticket when these options appear and follow the prompts to finish.

Re: my account

markito — Mon, 17 Aug 2020 17:22:08 GMT

Want to cancel my account

Re: my account

Triguy — Mon, 17 Aug 2020 17:33:00 GMT

If you have autopay setup then remove your credit card.

You account will be suspended without payment on your next renewal date.
90 days after suspension, your account will be closed.

Re: my account

dabr — Mon, 17 Aug 2020 18:22:02 GMT

@markito wrote:
Want to cancel my account

@markito If you're porting your number out to another provider then your account will close automatically once the port is complete, otherwise removing your payment method will also suspend and eventually close your account after the payment cycle dates aren't met.