topic Re: Data Add On Issue in Get Support

Data Add On Issue

SueUnderhill — Wed, 05 Jan 2022 14:43:19 GMT

My "Data and Add ON's" only shows 1 GB promo (which is half gone), not my regular 1.5 GB. I'm only 8 days into my billing cycle. There's no way I've used all the 1.5 GB PLUS 500 MB of the Promo! Wondering why my 1.5 GB is not showing!?

Re: Data Add On Issue

gblackma — Sat, 29 Feb 2020 23:56:56 GMT

@SueUnderhill could you go into your self service account and check your history? Also check your phone to see if WiFi is turned off and your data usage history. Thanks.

@SueUnderhill wrote:
My "Data and Add ON's" only shows 1 GB promo (which is half gone), not my regular 1.5 GB. I'm only 8 days into my billing cycle. There's no way I've used all the 1.5 GB PLUS 500 MB of the Promo! Wondering why my 1.5 GB is not showing!?

Re: Data Add On Issue

geopublic — Sun, 01 Mar 2020 00:00:34 GMT

@SueUnderhill If it's not showing then more than likely it was used up. Check your device's data usage stats to see which app or activity used it up.

If you still feel that the PM data counter is at fault then submit a ticket to PM for further investigation.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Data Add On Issue

kselmak — Sun, 01 Mar 2020 00:21:46 GMT

Check your data usage on your phone

If on Android tweak the start date to match your cycle.

Also go into usage history and sort it by type. Addup the usage during that period and see.

https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/

If your counter didn't reset contact moderators https://publicmobile.ca.ada.support/chat/

If the usage is 2g check your settings disable updates on data, disable WiFi/data assist or whatever it's called..

If you are not on promotion that you will lose by upgrade you could consider upgrading to 5 gigs for only 5 more, or ask moderators to renew you early and look closer after your data usage

Re: Data Add On Issue

Nezgar — Sun, 01 Mar 2020 07:18:51 GMT

You probaby did use up your base 1.5GB. And now that you're into the 1GB promo add-on, you're not throttled to 3G speeds anymore- its full speed LTE which makes it easier to use that up quickly too...

It also seems that with a data add-on you don't get the usual text warnings whem 75% and 95% of your data is used up either.