topic Can't register in Get Support

Can't register

Vocoloco — Wed, 05 Jan 2022 14:42:58 GMT

I just bought a SIM card and went to create an account but can't because my phone number is already on record. I have never used Public Mobile or created an account before. How can i go about and creating an account?

Re: Can't register

NDesai — Sat, 29 Feb 2020 18:34:53 GMT

@Vocoloco Go here to activate your sim/account: https://activate.publicmobile.ca/

Re: Can't register

will13am — Sat, 29 Feb 2020 18:43:49 GMT

@Vocoloco , here's an excellent illustrated guide on setting up a new account. Take a look at it and come back with any additional questions. The community is very helpful.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/td-p/80123

Re: Can't register

gblackma — Sat, 29 Feb 2020 18:44:17 GMT

@Vocoloco are you trying to bring/port your number over from a Koodo prepaid account? You need moderator help to accomplish this. Use @NDesai 's link to activate your SIM using a temporary cell phone number. Create your self service account. This gives you an opportunity to test your SIM and creates a safety net in case something goes wrong with the port. Then contact the moderators to port your number.

Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon . Type moderator and follow the prompts to get to one ( CLICK on account specific question and human and submit a ticket )

@Vocoloco wrote:
I just bought a SIM card and went to create an account but can't because my phone number is already on record. I have never used Public Mobile or created an account before. How can i go about and creating an account?

Re: Can't register

kselmak — Sat, 29 Feb 2020 18:44:34 GMT

Hi @Vocoloco

You may want to choose new temporary number and then transfer your phone number

Are you by any chance with Koodo prepaid?

Welcome to public mobile

Re: Can't register

Vocoloco — Sat, 29 Feb 2020 19:00:05 GMT

Thank everyone, I am coming over from Koodo prepaid. I have selected a new number and sent the modteam an email.

Re: Can't register

gblackma — Sat, 29 Feb 2020 19:03:13 GMT

Did you set your self service account? You could do so while waiting for the mods to port your number .https://selfserve.publicmobile.ca/self-registration/