topic Re: Overcharged in Get Support

Overcharged

skittles22 — Wed, 05 Jan 2022 14:42:57 GMT

I was overcharged on my last bill. How can I have this rectified

Re: Overcharged

GR — Wed, 13 Nov 2019 19:12:27 GMT

@skittles22 you can click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and get a ticket and the moderators will get back to you soon! What do you mean by overcharged? Could it be tax?

Re: Overcharged

skittles22 — Wed, 13 Nov 2019 19:13:26 GMT

Overcharged as in more was withdrawn from my account than it should be. It was not tax

Re: Overcharged

dabr — Wed, 13 Nov 2019 19:14:44 GMT

@skittles22 wrote:
I was overcharged on my last bill. How can I have this rectified

You can try posting a screenshot of your payment history so we can see what may have happened.

Also double check to see if you purchased any add-ons during this period that might have been forgotten.

Only moderators will be able to issue you an account credit if you were overcharged, so you can contact them by submitting a ticket via SIMon by clicking on the ? mark botttom right of your screen.

Re: Overcharged

skittles22 — Wed, 13 Nov 2019 19:41:39 GMT

How much is tax? It is possible some of it has been credited to my account

Re: Overcharged

PAULRANG18 — Wed, 13 Nov 2019 20:11:06 GMT

The moderators can correct this by contacting them. Click ?, bottom right, and follow instructions.

Re: Overcharged

dabr — Wed, 13 Nov 2019 23:31:42 GMT

@skittles22 wrote:
How much is tax? It is possible some of it has been credited to my account

What province are you in? How much is your plan cost and what was charged?

Here are some of the GST/HST provincial taxes that will be added to your plan cost.

BC - 12%

Ontario - 13%

Alberta - 5%

Maritime provinces - 15%

Re: Overcharged

cellphoneuser1 — Thu, 14 Nov 2019 03:57:56 GMT

@skittles22 wrote:
I was overcharged on my last bill. How can I have this rectified

See if overcharged amount was added to Public self serve account balance. It takes a very long time for refunds and if the overcharge was added to account, you can use it for your renewal.

Re: Overcharged

skittles22 — Thu, 14 Nov 2019 03:47:39 GMT

Thanks for that. I just moved back to Canada and changed provinces. On top of it looks like I am being charged taxes from the old province. The difference has been added to my account as credit. Thanks

Re: Overcharged

srlawren — Thu, 14 Nov 2019 20:36:37 GMT

@skittles22 wrote:
Thanks for that. I just moved back to Canada and changed provinces. On top of it looks like I am being charged taxes from the old province. The difference has been added to my account as credit. Thanks

@skittles22 FYI taxes are charged based on what province your phone number's area code belongs to, not by what address is on your account. If you want to be taxed the rate for your new province, you would have to change phone number to one in your new province.