topic Re: Rewards no applied in Get Support

Rewards no applied

philauffray — Wed, 05 Jan 2022 14:42:55 GMT

I have not recieved my autopay reward for my last billing, any thoughts?

Re: Rewards no applied

Triguy — Wed, 13 Nov 2019 18:50:55 GMT

You could submit a ticket by clicking on the question mark on the bottom right.

Re: Rewards no applied

will13am — Wed, 13 Nov 2019 19:11:34 GMT

@philauffray, in the previous cycle, did you happen to use the lost phone/found phone toggle which is known to affect rewards. Just asking as there seems to be a few customers report similar issues. Just trying to better understand the problem and what may be the cause. Anyway, please contact the moderator team for assistance. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: Rewards no applied

Kim1971kim — Fri, 15 Nov 2019 06:16:21 GMT

Try contacting public mobile

Re: Rewards no applied

computergeek541 — Fri, 15 Nov 2019 06:58:27 GMT

@Kim1971kim wrote:
Try contacting public mobile

This was aleady stated almost 11 hours before you. There's no need to repeat others. Quality of posts does factor it when to comes to Community rewards, specifically when it comes to receiving bravos. When it is appropriate to advise a Community member to contact member, it would also be helpful to instruct the person how to do that.