topic Re: missed monthly credits this month in Get Support

missed monthly credits this month -solved

Liuhongying — Wed, 05 Jan 2022 14:42:50 GMT

I have $25 plan. I have credits for auto pay $2, referral $1, royalty $1. I paid $21 every 30 days till last month. I just fond today I am charged $25 from my credit card. I don't know why I was not given my $4 credits this month. I don't know how to solve this problem as it the the first time I have the problem with public mobile. Hoping for helps from others. Many thanks!!!!!!

updated : the problem has been solved. Thank everyone who gives me A help. Anyone who has a problem can try sending a message to the moderator team. Now I am happy with the solution and publicmobile service. Thanks!

Re: missed monthly credits this month

geopublic — Wed, 13 Nov 2019 16:27:27 GMT

@Liuhongying Best to submit a ticket to PM to investigate.

Re: missed monthly credits this month

hairbag1 — Wed, 13 Nov 2019 16:27:56 GMT

@Liuhongying wrote:
I have $25 plan. I have credits for auto pay $2, referral $1, royalty $1. I paid $21 every 30 days till last month. I just fond today I am charged $25 from my credit card. I don't know why I was not given my $4 credits this month. I don't know how to solve this problem as it the the first time I have the problem with public mobile. Hoping for helps from others. Many thanks!!!!!!

Click on the ? in lower right side of screen to start process of moderator assistance.

Re: missed monthly credits this month

Kwisatz — Wed, 13 Nov 2019 16:40:03 GMT

I also didn't receive my credits for this month. I tried to open a ticket but the ticket system doesn't seem to work. I can't login and get a "Error logging in" error message. Is there another way to talk to someone?

Re: missed monthly credits this month

imagesoft — Wed, 13 Nov 2019 16:51:40 GMT

I am having the same problem with the rewards not credited for November and error logging into the ticket. I am logged into the Community Pages.

Picture of error: Note name / PW erased.

Re: missed monthly credits this month

popping — Wed, 13 Nov 2019 16:54:33 GMT

@Kwisatz wrote:
I also didn't receive my credits for this month. I tried to open a ticket but the ticket system doesn't seem to work. I can't login and get a "Error logging in" error message. Is there another way to talk to someone?

Restart your browser and try it again.

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

Re: missed monthly credits this month

Kwisatz — Wed, 13 Nov 2019 16:57:56 GMT

This doesn't seem to be a browser/cache related problems. I make websites for a living and I tried to submit a ticket on Firefox, Chrome, Edge Chromium and I get the same error in every browser. I even reseted my password but it's still not working for me.

Re: missed monthly credits this month

droidlover — Wed, 13 Nov 2019 16:58:28 GMT

I have the same error with missing rewards credits for November and was therefore charged $4 + HST more than I usually am charged. I also have the same error when trying to open tickets. But you can PM moderators here directly. Just make sure that they have the MOD tag. You don't want to be giving out your PIN to random people. I've contacted the moderator team. When Public Mobile had this problem last month, they credited users with credit balance manually.

Re: missed monthly credits this month

popping — Wed, 13 Nov 2019 17:02:38 GMT

@Kwisatz

You can supply 3 piece of your info instead of using login method to verify that your are the owner of your account.

- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Re: missed monthly credits this month

hairbag1 — Wed, 13 Nov 2019 17:03:55 GMT

@Kwisatz wrote:
This doesn't seem to be a browser/cache related problems. I make websites for a living and I tried to submit a ticket on Firefox, Chrome, Edge Chromium and I get the same error in every browser. I even reseted my password but it's still not working for me.

I just now tried using the Simon Bot and it works for me. Click the ? in lower right side of screen...type "human" and follow the direction until "Contact a Moderator".

Re: missed monthly credits this month

imagesoft — Wed, 13 Nov 2019 17:22:07 GMT

Did the same, use 3 different browers, and 1 on mobile phone, all with "error logging in". Anyway to tag a moderator?

Re: missed monthly credits this month

droidlover — Wed, 13 Nov 2019 17:48:48 GMT

@imagesoft wrote:
Did the same, use 3 different browers, and 1 on mobile phone, all with "error logging in". Anyway to tag a moderator?

You can PM a moderator on this forum if you go into their profile. Just make sure that they have a MOD tag. You don't want to be sending your public mobile PIN to a random stranger.

Re: missed monthly credits this month

Liuhongying — Wed, 13 Nov 2019 17:59:36 GMT

Thank everyone for the replies, help, and time. I tried submitting a ticket but I have problems with logging in my account. I don't understand why I cannot log in when submitting a ticket, but I don't have any problems with logging in Community. So difficult to get access to the problem solutions

Re: missed monthly credits this month

Liuhongying — Wed, 13 Nov 2019 18:07:41 GMT

I have sent a private message to moderator team. Let's see what is the next. I will update the process and the result here.

Re: missed monthly credits this month

imagesoft — Wed, 13 Nov 2019 18:27:55 GMT

I reached out to the Moderator Team, and my reward has been credited to my account.

Re: missed monthly credits this month

Liuhongying — Wed, 13 Nov 2019 18:34:36 GMT

Can I ask How you reached out the moderator? By sending a message to a moderator/ moderator team? Thanks

Re: missed monthly credits this month

imagesoft — Wed, 13 Nov 2019 18:40:03 GMT

I sent a Private message to Moderator_Team.

Include your login email address, cell#, alternative phone contact for verification.

Re: missed monthly credits this month

Liuhongying — Wed, 13 Nov 2019 18:44:01 GMT

@imagesoft wrote:
I sent a Private message to Moderator_Team.
Include your login email address, cell#, alternative phone contact for verification.

Thank you very much. I sent a message to moderator team a few mins age, just including my cell phone number. I will send another message including more information about my account. Many thanks！

Re: missed monthly credits this month

Liuhongying — Wed, 13 Nov 2019 21:59:14 GMT

Updated： I sent a message to moderator team with my account details and got a prompt reply. The moderator has helped me submitting a ticket about this matter to make technicians aware about it and have it fixed. It would take 5 to 10 days for the issue to be solved. The missing rewards will go to the next renewal. Thanks, everyone! Thanks, moderator team！

Re: missed monthly credits this month

Lisa6 — Thu, 14 Nov 2019 03:18:54 GMT

Send in a support ticket, click the question mark at the bottom right ..