topic Re: Missing reward credit in Get Support

Missing reward credit

Lisa6 — Wed, 05 Jan 2022 14:42:37 GMT

I'm currently set up for autopay but I don't have a $2 credit showing ... just wonder why?

Re: Missing reward credit

cellphoneuser1 — Wed, 13 Nov 2019 01:55:10 GMT

@Lisa6 wrote:
I'm currently set up for autopay but I don't have a $2 credit showing ... just wonder why?

Did you just sign up? If you just signed up, you get the $2 reward twice on renewal. It doesn't discount your activation.

Re: Missing reward credit

GinYVR — Wed, 13 Nov 2019 02:35:53 GMT

@Lisa6Your $2 reward would appear underneath My Rewards. eg

in your selfserve profile.

IT won't be converted into credits on your balance until the day your 30 day plan expires and being renewed.

Re: Missing reward credit

Kovaelin — Wed, 13 Nov 2019 03:23:35 GMT

There was also an issue last month with applying credits, so you may get them credited the next month. You can see what's credited on your account balance in the self serve section too.

Re: Missing reward credit

geopublic — Wed, 13 Nov 2019 03:37:09 GMT

@Lisa6 If you just recently signed up you will get the $2 reward added to your next renewal. So during your next renewal you will get $2 + $2 = $4 off.

Re: Missing reward credit

pkaraa — Wed, 13 Nov 2019 15:02:30 GMT

i m with PM for 17months now and have autopay.

this month ..no reward.

please check

Re: Missing reward credit

Triguy — Wed, 13 Nov 2019 15:06:06 GMT

You should submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Missing reward credit

CS_Agent — Wed, 13 Nov 2019 15:06:33 GMT

Hello there!

Please submit a ticket using SIMon and one of the moderator's will be more thank happy to assist you regarding this issue!^_^

Best Regards,Daniel-Moderator's Team

Re: Missing reward credit

geopublic — Wed, 13 Nov 2019 15:10:23 GMT

@pkaraa