topic Re: Reactivating a Line in Get Support

Reactivating a Line

pubhoe — Wed, 05 Jan 2022 14:42:35 GMT

Could a moderator help me reactivate a line?

My PM number cannot be ported to my new carrier because my line with PM is not active.

Once PM activates the line, I can ask my new carrier to port it. Please help.

Re: Reactivating a Line

ChuckYeah — Wed, 13 Nov 2019 00:56:38 GMT

@pubhoe wrote:
Could a moderator help me reactivate a line?
My PM number cannot be ported to my new carrier because my line with PM is not active.

Once PM activates the line, I can ask my new carrier to port it. Please help.

How long has it been since you deactivated your service?

Re: Reactivating a Line

cavemantoronto — Wed, 13 Nov 2019 00:57:18 GMT

@pubhoe wrote:
Could a moderator help me reactivate a line?
My PM number cannot be ported to my new carrier because my line with PM is not active.

Once PM activates the line, I can ask my new carrier to port it. Please help.

How long has it been inactive? Can't do it it has been inactive for 90 days. If less than 90 days, you have to pay for your Public Mobile plan. No moderator is needed for that.

Re: Reactivating a Line

geopublic — Wed, 13 Nov 2019 01:08:50 GMT

@pubhoe You don't need a moderator for that. You can activate your own account. Just access your selfserve account. If your plan was greater than $15 then setup a plan change to the $15 plan fund your account and activate your account.

Re: Reactivating a Line

pubhoe — Wed, 13 Nov 2019 01:26:43 GMT

I only changed my carrier yesterday (Nov. 11).

Re: Reactivating a Line

cellphoneuser1 — Wed, 13 Nov 2019 01:30:23 GMT

@pubhoe wrote:
I only changed my carrier yesterday (Nov. 11).

But how long has the Public Mobile account been inactive? That important. If your Public Mobile account is still open but only suspended because you didn't pay, you can pay and transfer. If it's been more than 90 days, the number is gone.

Re: Reactivating a Line

cellphoneuser1 — Wed, 13 Nov 2019 01:32:55 GMT

@popping wrote:

1. Add fund to your account enough to pay for your account for 30 days fee as PM will not give you rewards on reactivation. Click the reactivate your plan button to restart your plan account.
2. After you PM account is active, select [Plan and Add-Ons]--> [Change Phone Number] --> [Transfer a wireless or wireline number ] to port you number to PM.

@popping the number is going the other direction.

Re: Reactivating a Line

popping — Wed, 13 Nov 2019 02:16:54 GMT

@cellphoneuser1 wrote:
@popping wrote:

1. Add fund to your account enough to pay for your account for 30 days fee as PM will not give you rewards on reactivation. Click the reactivate your plan button to restart your plan account.
~~2. After you PM account is active, select [Plan and Add-Ons]--> [Change Phone Number] --> [Transfer a wireless or wireline number ] to port you number to PM.~~
@popping the number is going the other direction.

Oops...