topic Re: Password reset in Get Support

Password reset

patelkevin1 — Wed, 05 Jan 2022 14:42:31 GMT

For the love of God, PLEASE reset my password! I have sent multiple requests but no one has sent any link on my email to reset my password. It is so frustrated and impossible. Public mobile has the worst password reset system. Also DO NOT delete this post! My email is xxxxxxxxx@hotmail.com. I will wait for the email reset.

Re: Password reset

ddeep91 — Sat, 29 Feb 2020 04:55:39 GMT

@patelkevin1 wrote:

For the love of God, PLEASE reset my password! I have sent multiple requests but no one has sent any link on my email to reset my password. It is so frustrated and impossible. Public mobile has the worst password reset system. Also DO NOT delete this post! My email is xxxxxxxxxxxxxx. I will wait for the email reset.

Hey @patelkevin1

have already tried resetting the password by clicking the "forget your password" and you did not get the email(Check junk/spam mail also just to make sure). Sometimes email can take a few mins to come through.

If you are still having problems then you will need to submit a ticket to the Moderator Team.

please start a conversation with the Public's virtual assistant, SIMon

Click The "?" at the bottom right corner.
This connects to the Autobot Simon.
Type "Moderator" and follow the prompts to get to one.

(CLICK on the "account-specific" question and human and submit a ticket)
Type a message describing the problem and post.

if you are still having issues you can contact them directly using this Moderator Team.

Make sure you enter a title and text in the body of the message describing the problem. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Cheers

Re: Password reset

NDesai — Sat, 29 Feb 2020 01:19:52 GMT

@patelkevin1 Likely the link will expire when you get the email. If you don't receive it within about 30 mins, it will be useless. So if it does not work, you will have to contact the mod team to get it reset. There are some option when you call 611 if you are looking to renew or add an add-on.

Start a conversation with Simon (chat bot) by clicking HERE to submit a ticket to the Moderator Team. Be sure to provide as much details as possible so the bot can enter all the info needed to open a ticket.

Re: Password reset

patelkevin1 — Sat, 29 Feb 2020 01:32:39 GMT

I wish your answer was right but it's incorrect. I've checked my junk mail and there is nothing there and my inbox. Nobody is sending anything in my email. I don't think anyone wants to reset my password which is extremely frustrating.

Re: Password reset

gblackma — Sat, 29 Feb 2020 01:37:14 GMT

@patelkevin1 contact the moderators and ask them for a reset link. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket). Then keep an eye on the envelope top right of your screen. The answer from the mods will show up there.

@patelkevin1 wrote:
I wish your answer was right but it's incorrect. I've checked my junk mail and there is nothing there and my inbox. Nobody is sending anything in my email. I don't think anyone wants to reset my password which is extremely frustrating.

Re: Password reset

kselmak — Thu, 05 Mar 2020 18:03:32 GMT

Hi @patelkevin1

Since you cannot log in you will have to send message directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Thanks

Re: Password reset

patelkevin1 — Sat, 29 Feb 2020 01:44:04 GMT

I've already done that. Nobody wants to help with a simple password reset. I've spent more time in the community forums than it should take. They should've verified everything by now. This makes me want to change phone companies. So annoyed with the crappy online team. The phone representatives were way better and would've fixed my password in 2 minutes. Too bad these online representatives are useless.

Re: Password reset

NDesai — Sat, 29 Feb 2020 01:44:41 GMT

@kselmak I just requested to reset my password using hotmail and Gmail. I got the reset email directly in my inbox within a min. I am not sure why this doesn't work for others.

Re: Password reset

patelkevin1 — Sat, 29 Feb 2020 01:48:08 GMT

Didn't work for me. I would've gotten a notification on my phone if they sent the password reset link but they don't send anything to my email which is so annoying.

Re: Password reset

patelkevin1 — Sat, 29 Feb 2020 01:50:00 GMT

611 doesn't work. No idea where you got that from. Going to the add on screen DOES NOT prompt a password reset or contact with a representative

Re: Password reset

NDesai — Sat, 29 Feb 2020 01:56:04 GMT

@patelkevin1 wrote:
Didn't work for me. I would've gotten a notification on my phone if they sent the password reset link but they don't send anything to my email which is so annoying.

May be you locked your account after many unsuccessful attempts. As we already mentioned, only other way left to reset your password is to reach out to the moderator team by creating a ticket.

Re: Password reset

CannonFodder — Sat, 29 Feb 2020 02:02:35 GMT

@patelkevin1 wrote:
611 doesn't work. No idea where you got that from. Going to the add on screen DOES NOT prompt a password reset or contact with a representative

Not sure what you're even referring to when you said the part in bold(and underlined) above.

Since you can't get it done, yourself, with the reset password link, contact the Moderator team, as instructed by at least 4 other people in this thread, including @ddeep91 , in the 2nd post in this thread.

Re: Password reset

patelkevin1 — Sat, 29 Feb 2020 02:03:27 GMT

Yes the account did get locked because of the stupid security question. This is the worst service for support. I wish public mobile would bring back their telephone support team.

Re: Password reset

ddeep91 — Sat, 29 Feb 2020 02:06:01 GMT

@patelkevin1 wrote:
611 doesn't work. No idea where you got that from. Going to the add on screen DOES NOT prompt a password reset or contact with a representative

@patelkevin1

Why don't you give the mods a messege by clicking This .

Just explain this you have been having issues logging in. They will reply back in your inbox here.

Cheers

Re: Password reset

CannonFodder — Sat, 29 Feb 2020 02:09:17 GMT

@patelkevin1 wrote:
This is the worst service for support. I wish public mobile would bring back their telephone support team.

Did PM ever have a telephone support team..... anybody?

That, and it's a case of "pick your poison", i.e. sit on hold, listening to elevator music, potentially for hours(I HAVE done that, with Telus), waiting for "the next available representative", or coming to these forums, and getting some help almost instantly..... 🤔

Re: Password reset

patelkevin1 — Sat, 29 Feb 2020 02:11:09 GMT

These moderators are unable to send a simple password reset to my email.

Re: Password reset

patelkevin1 — Sat, 29 Feb 2020 02:11:54 GMT

It's been a while hour since the moderators replied. It doesn't look like they'll ever reply.

Re: Password reset

CannonFodder — Sat, 29 Feb 2020 02:14:35 GMT

@patelkevin1 I haven't personally had to use this sort of thing, yet, but I suggest you check the envelope icon on the top, right side of the screen, while on these forums - if there's a number showing in that envelope, you've received a private message, which just MIGHT be a Moderator.

Re: Password reset

patelkevin1 — Sat, 29 Feb 2020 02:22:47 GMT

Nope nothing. I keep checking it every 5 minutes. I think they hate helping customers.

Re: Password reset

wetcoaster — Sat, 29 Feb 2020 03:26:22 GMT

@CannonFodder wrote:
@patelkevin1 wrote:
This is the worst service for support. I wish public mobile would bring back their telephone support team.
Did PM ever have a telephone support team..... anybody?

That, and it's a case of "pick your poison", i.e. sit on hold, listening to elevator music, potentially for hours(I HAVE done that, with Telus), waiting for "the next available representative", or coming to these forums, and getting some help almost instantly..... 🤔

@CannonFodder

Legacy customers, who joined Public Mobile before January 2015, had access to PM phone support until March 16 / 2019. The affected customers were presented with several options to move forward, one of them included a migration offer to Koodo with access to their call center.