topic Re: Request for invoice in Get Support

Request for invoice

xoy74 — Wed, 05 Jan 2022 14:42:27 GMT

Hello,

Is it still possible to request an invoice from PM ? I used to do this in the past.

I tried to request one at http://publicmobile.ca/get-help and got an automated response that there are no invoices available at PM.

Thanks !

Re: Request for invoice

ShawnC13 — Tue, 12 Nov 2019 20:44:23 GMT

@xoy74 wrote:
Hello,

Is it still possible to request an invoice from PM ? I used to do this in the past.
I tried to request one at http://publicmobile.ca/get-help and got an automated response that there are no invoices available at PM.

Thanks !

Yes you can still request one it can take quite awhile for you to actually get it though.

You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket. Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Request for invoice

Triguy — Tue, 12 Nov 2019 20:45:43 GMT

You would need to submit a ticket to a moderator by clicking on the question mark on the bottom right.

In order to do so, you will need the following information:

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number
Account #
Email address (if possible):
Requested Month / Period
Amount paid

Re: Request for invoice

geopublic — Tue, 12 Nov 2019 20:56:54 GMT

@xoy74 wrote:
Hello,

Is it still possible to request an invoice from PM ? I used to do this in the past.
I tried to request one at http://publicmobile.ca/get-help and got an automated response that there are no invoices available at PM.

Thanks !

@xoy74 Submit a ticket to PM and include an email address of here you want your invoices to be sent.

Re: Request for invoice

AE_Collector — Tue, 12 Nov 2019 22:36:41 GMT

I can't imagine asking moderators for 12 (or even 13) invoices so I am hoping that sometime in January I can request a single invoice for Jan 1 through Dec 31. Hopefully that won't be difficult but I think we can only see the last 6 months in our account (been taking screen shots every 3 to 4 months as back up) so the Moderators may not be able to put out a single 12 month activity invouce either.

I am hoping that eventually invoice/receipts work their way up PM's To Do List.

AE_Collector

Re: Request for invoice

geopublic — Tue, 12 Nov 2019 22:39:59 GMT

@AE_Collector wrote:
I can't imagine asking moderators for 12 (or even 13) invoices so I am hoping that sometime in January I can request a single invoice for Jan 1 through Dec 31. Hopefully that won't be difficult but I think we can only see the last 6 months in our account (been taking screen shots every 3 to 4 months as back up) so the Moderators may not be able to put out a single 12 month activity invouce either.

I am hoping that eventually invoice/receipts work their way up PM's To Do List.

AE_Collector

@AE_Collector Invoices get sent via email as PDF attachments so asking for JAN - DEC would not be a problem.

Re: Request for invoice

AE_Collector — Tue, 12 Nov 2019 22:44:34 GMT

Good to hear, I will wait until January o see if I can get the works all at once but have my screen shots as back up. Of course being down to the $15 plan for awhile now, my renewals are free with all the various rewards and credits so some of the invoices are going to be very boring! Who would have thought!!

AE_Collector

Re: Request for invoice

PAULRANG18 — Tue, 12 Nov 2019 22:56:38 GMT

Contact a moderator by clicking ?, bottom right, and following instructions.

Re: Request for invoice

popping — Tue, 12 Nov 2019 23:47:30 GMT

@xoy74 wrote:
Hello,

Is it still possible to request an invoice from PM ? I used to do this in the past.
I tried to request one at http://publicmobile.ca/get-help and got an automated response that there are no invoices available at PM.

Thanks !

You cannot get invoice from the self-serve online. If you need an invoice to claim monthly expense, you need to ask moderator every month.

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.