topic Re: Issues with voicemail in Get Support

Issues with voicemail

MayMike71 — Wed, 05 Jan 2022 14:41:55 GMT

Hello I'm trying to setup my voicemail phone number so when I long press 1 that it will dial my voicemail but I've tried adding numbers in my settings but keeps saying failed I've reset my device and network connections and still nothing can someone help with this issue

Re: Issues with voicemail

gblackma — Fri, 28 Feb 2020 19:19:58 GMT

@MayMike71 what's the make and model of your phone? And have you tried manually selecting PM as your network and restarting your phone?

@MayMike71 wrote:
Hello I'm trying to setup my voicemail phone number so when I long press 1 that it will dial my voicemail but I've tried adding numbers in my settings but keeps saying failed I've reset my device and network connections and still nothing can someone help with this issue

Re: Issues with voicemail

Anonymous — Fri, 28 Feb 2020 19:35:26 GMT

@MayMike71 wrote:
Hello I'm trying to setup my voicemail phone number so when I long press 1 that it will dial my voicemail but I've tried adding numbers in my settings but keeps saying failed I've reset my device and network connections and still nothing can someone help with this issue

Your phone dialer should have the option to enter a number. Try +17785804001. If that works then you could set it to +1 usually your area code 5804001.

Re: Issues with voicemail

geopublic — Fri, 28 Feb 2020 19:53:38 GMT

@MayMike71 wrote:
Hello I'm trying to setup my voicemail phone number so when I long press 1 that it will dial my voicemail but I've tried adding numbers in my settings but keeps saying failed I've reset my device and network connections and still nothing can someone help with this issue

@MayMike71 If long pressing 1 does not work try calling your own 10-digit phone number will also bring you to your voicemail.

When prompted, enter a password between 4 to 15 digits long. Try to make it hard to guess, but easy to remember. It will be more secure if you avoid using numbers that are repetitive or sequential such as ‘1111’ or ‘1234’.
Choose whether you want to bypass your password when calling from your own phone.
Record your name, and a personalized greeting.
When you’re done, hang up to end the call.

Re: Issues with voicemail

Nezgar — Fri, 28 Feb 2020 20:11:58 GMT

@MayMike71 wrote:
Hello I'm trying to setup my voicemail phone number so when I long press 1 that it will dial my voicemail but I've tried adding numbers in my settings but keeps saying failed I've reset my device and network connections and still nothing can someone help with this issue

Here is a list of currently known voicemail access/deposit numbers:

https://productioncommunity.publicmobile.ca/t5/Discussions/Updated-list-of-Voicemail-Access-Numbers/m-p/498446/highlight/true#M106548

Query wich one is currently automatically provisioned by dialing one of *#61# *#62# or *#67#

Then see if you can set that number in your phone. In android 8, I see it under Settings>Voicemail>Advanced Settings>Setup>Voicemail number (which on mine shows a number, but it's greyed out and cannot be changed.

on iPhone:

To check your retrieval number

Open your phone’s dialer
Choose Keypad.
Input *#5005*86#
Press call to show the status.

Program a new retrieval number

Click the Phone icon.
Choose Keypad.
Input *5005*86*xxxyyyzzz# (Substitute xxxyyyzzz for the number found by dialling *#61# *#62# or *#67#)
Press call to program the number.