topic Re: auto pay in Get Support

auto pay

jackabell — Wed, 05 Jan 2022 14:41:55 GMT

can someone who actually works for this company message me?

my auto pay didnt work everymonth i ge the 2.00 credit but i always have to log in to make a payment shutting my phone down for like 1/2 a day until i notice.

getting pretty fed up i think i'll just take my phone back to eastlink

Re: auto pay

ChuckYeah — Mon, 11 Nov 2019 15:24:16 GMT

Fastest way is to create a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: auto pay

hairbag1 — Mon, 11 Nov 2019 15:08:09 GMT

@jackabell wrote:
can someone who actually works for this company message me?
my auto pay didnt work everymonth i ge the 2.00 credit but i always have to log in to make a payment shutting my phone down for like 1/2 a day until i notice.

getting pretty fed up i think i'll just take my phone back to eastlink

If you log into My Account a couple of days before renewal day...add the $$ to Available Funds. That seem to make the renewal process happy.

Re: auto pay

Triguy — Mon, 11 Nov 2019 15:08:31 GMT

Submit a ticket by clicking on the question mark on the bottom right.

Re: auto pay

ChuckYeah — Mon, 11 Nov 2019 16:10:17 GMT

Oops, sorry. I deleted my photos from my account last night and these went with them. I had a few pictures that contained personal information on them. In my haste, I nuked them all.

I've fixed my previous post obviously.

I learned some valuable lessons thru this process.

1. Don't let personal info creep onto your photos (or your posts obviously).

2. Deleting the picture from the post doesn't remove them from the community entirely. You have to find the pics in your "My Profile" and delete them there too.

3. If you delete all your photos in your profile, it deletes all your pictures from all your historic posts. Sorry to anyone who could have benifit from my posts made in the past.

4. If you have photos in your Macros you have to redo them as well.

5. It would be best to take the time and go through your pictures and delete only the offending ones. The quick and dirty solution of nuking them all is not necessarily the best, or in the end, the quickest solution.

Re: auto pay

darlicious — Mon, 11 Nov 2019 15:21:51 GMT

@jackabell wrote:
can someone who actually works for this company message me?
my auto pay didnt work everymonth i ge the 2.00 credit but i always have to log in to make a payment shutting my phone down for like 1/2 a day until i notice.

getting pretty fed up i think i'll just take my phone back to eastlink

@jackabell Oh you got the autopay bug...the moderators should be able to fix it. Many of choose to pay the "bill" a couple of days ahead of time to prevent the possibility of the issue as @hairbag1 has suggested. We rely on autopay as a back up only if we forget to manually add funds.

Re: auto pay

PAULRANG18 — Mon, 11 Nov 2019 15:45:51 GMT

Best to contact a moderator by clicking on ?, bottom right, and following instructions. They should resolve this so you don't have to switch carriers. PM is a great choice.

Re: auto pay

geopublic — Mon, 11 Nov 2019 16:07:30 GMT

@jackabell

Re: auto pay

dabr — Mon, 11 Nov 2019 19:26:12 GMT

@ChuckYeah wrote:
Oops, sorry. I deleted my photos from my account last night and these went with them. I had a few pictures that contained personal information on them. In my haste, I nuked them all.

I've fixed my previous post obviously.

I learned some valuable lessons thru this process.
1. Don't let personal info creep onto your photos (or your posts obviously).
2. Deleting the picture from the post doesn't remove them from the community entirely. You have to find the pics in your "My Profile" and delete them there too.
3. If you delete all your photos in your profile, it deletes all your pictures from all your historic posts. Sorry to anyone who could have benifit from my posts made in the past.
4. If you have photos in your Macros you have to redo them as well.
5. It would be best to take the time and go through your pictures and delete only the offending ones. The quick and dirty solution of nuking them all is not necessarily the best, or in the end, the quickest solution.

Thanks for posting those tips/info...good to know:)