topic Sim card not detected in Get Support

Sim card not detected

Corymac — Wed, 05 Jan 2022 14:41:48 GMT

we switched 3 phoned from telus to PM yesterday. of course the last phone gave us issues. sim card would not recognise during registration (told us to try different browser) we switched from chrome to safari (safari would not recognise our alternate number in reg process) switched to firefox and it seemed to work no problem. we got the welcome email from PM and the sorry to see you go email from telus. but it will not recognise the sim card in the last phone we switched. Says NO SIM where it should read Public Mobile. i doubled checked with telus that its unlocked. I double checked that we paid for 3 sim cards on my walmart receipt. ive triple checked the card is in correctly, ive turned off and off several times. Any suggestions

Re: Sim card not detected

darlicious — Fri, 28 Feb 2020 14:01:09 GMT

@Corymac Try the SIM in another one of your phones to see if you get the same message.

Re: Sim card not detected

gblackma — Fri, 28 Feb 2020 14:02:59 GMT

Your SIM may not have provisioned correctly. Contact the moderators and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon. Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket ). Moderators are the customer service here. Welcome to PM.

@Corymac wrote:
we switched 3 phoned from telus to PM yesterday. of course the last phone gave us issues. sim card would not recognise during registration (told us to try different browser) we switched from chrome to safari (safari would not recognise our alternate number in reg process) switched to firefox and it seemed to work no problem. we got the welcome email from PM and the sorry to see you go email from telus. but it will not recognise the sim card in the last phone we switched. Says NO SIM where it should read Public Mobile. i doubled checked with telus that its unlocked. I double checked that we paid for 3 sim cards on my walmart receipt. ive triple checked the card is in correctly, ive turned off and off several times. Any suggestions

Re: Sim card not detected

darlicious — Fri, 28 Feb 2020 14:12:24 GMT

@Corymac If you get the same message it's very likely you have a defective SIM card. Wal-Mart has had a high incidence of defective SIM cards. You can message the moderators to be absolutely sure it's not a provisioning issue. Return it to Wal-Mart for an exchange. Change the SIM card number in account while you are there to be sure it works.

Re: Sim card not detected

Corymac — Fri, 28 Feb 2020 14:12:05 GMT

thanks very much. this seems to be the most likely scenario. Its in my sons phone so i will have to attempt this after school

Re: Sim card not detected

gblackma — Fri, 28 Feb 2020 14:16:00 GMT

@Corymac you can contact the moderators now and ask them to reprovision the SIM. If it works, the phone should. If it doesn't, then do as @darlicious suggested and return, and test the new one in store.