topic Re: What should I do if I forgot my login ID and password? in Get Support

What should I do if I forgot my login ID and password?

yanghao941le — Wed, 05 Jan 2022 14:41:39 GMT

What should I do if I forgot my login ID and password?

Re: What should I do if I forgot my login ID and password?

will13am — Fri, 28 Feb 2020 04:46:50 GMT

@yanghao941le , you might be able to find the login ID (email address) by trying to locate the welcome email from Public Mobile when you first activated. With that information you can do a password reset. If you are unable to get the email address, then you need to contact the moderator team for support. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: What should I do if I forgot my login ID and password?

Staliger — Fri, 28 Feb 2020 04:59:02 GMT

@yanghao941le wrote:
What should I do if I forgot my login ID and password?

@yanghao941le Contact moderators: click the "?" in lower right side of the page, type "contact moderator", and follow directions, OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: What should I do if I forgot my login ID and password?

mimmo — Fri, 28 Feb 2020 12:49:36 GMT

@yanghao941le your login id is your email address.

If you have multiple, try the lost password with each email address you have. If you get an error that address is not valid. If you go to the next step you found your email address you can then continue the forgot password process.