topic Re: Porting a Number Failed in Get Support

Porting a Number Failed

dsaito31 — Wed, 05 Jan 2022 14:41:27 GMT

I just created an account with Public Mobile and requested to port my number from Virgin. I was informed the port failed due to the account being suspended. I called Virgin to reactivate the account so it should be good now.

How do I inform Public Mobile to retry the port? I do not see a service number or any way to do this.

Re: Porting a Number Failed

CannonFodder — Fri, 28 Feb 2020 00:58:53 GMT

@dsaito31 Did you try the port a 2nd time, YOURSELF, once you got the Virgin account re-activated? If not, maybe give that a shot, and do yourself a favour, and use either Chrome or Firefox, in Incognito or Private mode.

Re: Porting a Number Failed

dsaito31 — Fri, 28 Feb 2020 01:01:23 GMT

How do I try the port a second time? I am not able to create an account for myself because it needs to verify through sms which I do not have activated

Re: Porting a Number Failed

CannonFodder — Fri, 28 Feb 2020 01:07:25 GMT

@dsaito31 wrote:
How do I try the port a second time? I am not able to create an account for myself because it needs to verify through sms which I do not have activated

Except that in the 1st post you said, "I just created an account with Public Mobile"..... 🤔

In any case, try the advice @geopublic gave you, and let us know whether or not it works.

Re: Porting a Number Failed

geopublic — Fri, 28 Feb 2020 01:10:26 GMT

@CannonFodder wrote:
@dsaito31 wrote:
How do I try the port a second time? I am not able to create an account for myself because it needs to verify through sms which I do not have activated
Except that in the 1st post you said, "I just created an account with Public Mobile"..... 🤔

In any case, try the advice @geopublic gave you, and let us know whether or not it works.

@CannonFodder Probably because @dsaito31 activated his sim at a retail location and hasn't created his selfserve account yet.

Re: Porting a Number Failed

CannonFodder — Fri, 28 Feb 2020 01:13:38 GMT

@geopublic Was that just a guess on your part, or did the OP have another thread going earlier, and said as much in that thread?

Re: Porting a Number Failed

geopublic — Fri, 28 Feb 2020 01:21:44 GMT

@dsaito31 wrote:
How do I try the port a second time? I am not able to create an account for myself because it needs to verify through sms which I do not have activated

@CannonFodder

Re: Porting a Number Failed

CannonFodder — Fri, 28 Feb 2020 01:28:21 GMT

@geopublic And THAT tells you he activated at a retail location!? 🤔

Re: Porting a Number Failed

ddeep91 — Fri, 28 Feb 2020 01:30:38 GMT

@dsaito31

While you wait to hear back from the moderator. Since you have activated your account with other provider you might as well pop that old sim into your phone and use it.

If you need to receive calls and texts you can continue to use your old sim in your phone. Once you old sim stops working it means the port is complete. Then you can switch to your new PM sim.

Cheers!

Re: Porting a Number Failed

moalkhatib — Fri, 28 Feb 2020 02:26:32 GMT

time for a new partner, a chance as well to introduce a new person to pulic mobile + $20 incentive 😉

Re: Porting a Number Failed

darlicious — Fri, 28 Feb 2020 03:51:31 GMT

@dsaito31

I think your best bet is to call the telus porting department as suggested by @geopublic but also submit a ticket via simon to contact the moderators just in case there are any other issues. The porting department should be able to get your number ported quite quickly so you can recieve your six digit code to set up your self serve account. I not the moderators will be able to help you with that. Good luck and welcome to public mobile

Re: Porting a Number Failed

GreaseMonkey — Fri, 28 Feb 2020 04:05:42 GMT

Best way would be reactivate your virgin account.

Set up your PM account and use a new number temporary but don't close your virgin account.

Message Moderator_team and ask to port your VM number to PM and that should work.

*If your virgin mobile was a post pay, then there shouldn't be a problem porting your # right away.

Any ways moderator_Team are very helpful.

Good luck.