topic Re: transferring number from pc mobile in Get Support

transferring number from pc mobile

jomo — Wed, 05 Jan 2022 14:41:22 GMT

I have sent a ticket, but how long will it take, anyone know?

new member, and would like to transfer my PC mobile # to this account.

Re: transferring number from pc mobile

gblackma — Thu, 27 Feb 2020 23:47:00 GMT

@jomo up to 2.5 hours. IfIts been longer than that, your port may be stuck, contact the moderators for help. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket)

@jomo wrote:
I have sent a ticket, but how long will it take, anyone know?
new member, and would like to transfer my PC mobile # to this account.

Re: transferring number from pc mobile

computergeek541 — Fri, 28 Feb 2020 04:01:49 GMT

@gblackma wrote:
@jomo up to 2.5 hours. IfIts been longer than that, your port may be stuck, contact the moderators for help. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket)
@jomo wrote:
I have sent a ticket, but how long will it take, anyone know?
new member, and would like to transfer my PC mobile # to this account.

This member has already contacted the moderators for help.

@jomo

Public Mobile says for customers to wait up to 48 hours for a response from a moderator, but it could take longer if they are extremely busy, or it could take less time if there aren't that many tickets for them to get through.

As for the actual porting process, I do not believe that the self serve system allows customers to port a phone number from PC Mobile (similar to Koodo prepaid).

Re: transferring number from pc mobile

will13am — Fri, 28 Feb 2020 02:59:40 GMT

@computergeek541 wrote:
@gblackma wrote:
@jomo up to 2.5 hours. IfIts been longer than that, your port may be stuck, contact the moderators for help. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one . (CLICK on account specific question and human and submit a ticket)
@jomo wrote:
I have sent a ticket, but how long will it take, anyone know?
new member, and would like to transfer my PC mobile # to this account.

This member has already contacted the moderators for help.

@jomo
Public Mobile says for customers to wait up to 48 hours for a response from a moderators, but it could take longer if they are extremely busy, or it could take less time if there aren't that many tickets for them to get through.

As for the actual porting process, I do not believe that the self serve system allows customers to port a phone number from PC Mobile (similar to Koodo prepaid).

Was your response second because you bothered to read the problem and formulate a proper response?

Re: transferring number from pc mobile

moalkhatib — Fri, 28 Feb 2020 03:09:17 GMT

delay comes from the partner provider not PM

if it took more than 3 days call previous provider