topic Re: Usage error - Outgoing Texts in Get Support

Usage error - Outgoing Texts

Dumitru_U — Wed, 05 Jan 2022 14:41:18 GMT

My dad uses the phone and he doesn't text (SMS), yet every day his usage shows 6-8 outgoing texts from his number to Destination # 7723. Does anyone know what that is and how to stop it?

Re: Usage error - Outgoing Texts

isaacms — Thu, 27 Feb 2020 22:52:53 GMT

Does he have an iPhone

Re: Usage error - Outgoing Texts

Triguy — Thu, 27 Feb 2020 22:55:56 GMT

Here is a previous thread on how to disable texts.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Monthly-texts-being-used-up-but-I-m-not-sending-or-receiving-any/m-p/307510/highlight/true#M23391

Re: Usage error - Outgoing Texts

isaacms — Thu, 27 Feb 2020 22:57:20 GMT

If he does have an iPhone and does not use SMS messaging he can turn it off in settings >messages>send as SMS

Re: Usage error - Outgoing Texts

Nezgar — Fri, 28 Feb 2020 06:45:42 GMT

7723 is apparently the number that the Google/Android dialer app sends an SMS to to check Visual Voicemail status. Maybe it's a leftover setting if you previously used the phone on a different carrier? Maybe you can find and disable any references to Visual Voicemail in the phone app settings. Also try a network settings reset. Worst case, a full phone reset.

Lastly, quoting @srlawren from a previous post "Revoking the SMS permission on the Phone app seems to prevent it from doing so. As a PM customer, there is no downside to revoking this permission, since VVM is not a service that's offered here

Re: Usage error - Outgoing Texts

Dumitru_U — Fri, 06 Mar 2020 14:19:11 GMT

No, he has a Samsung

Re: Usage error - Outgoing Texts

Nezgar — Fri, 06 Mar 2020 14:26:40 GMT

@Dumitru_U wrote:
No, he has a Samsung

Alright, so revoking the SMS permission on the Phone app should resolve it.

Re: Usage error - Outgoing Texts

Dumitru_U — Sat, 07 Mar 2020 00:01:12 GMT

Thanks, I did and hopefully it fixes the problem

Re: Usage error - Outgoing Texts

Dumitru_U — Sat, 07 Mar 2020 00:02:40 GMT

thanks, i disabled a number of app permissions. hopefully it takes care of the issue