topic Re: submit a ticket in Get Support

submit a ticket

ladybug7777 — Tue, 04 Jan 2022 09:49:29 GMT

Re: submit a ticket

JK8 — Sat, 18 Dec 2021 06:46:24 GMT

@ladybug7777

Is there something we can assist you with?

Here is how to contact a CSA.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.

Re: submit a ticket

ladybug7777 — Sat, 18 Dec 2021 06:46:31 GMT

I need a statement for my taxes

Re: submit a ticket

JK8 — Sat, 18 Dec 2021 06:48:03 GMT

@ladybug7777 wrote:
I need a statement for my taxes

….yes contact a CSA for that.

Re: submit a ticket

computergeek541 — Sat, 18 Dec 2021 06:50:43 GMT

@ladybug7777 wrote:
I need a statement for my taxes

This only works if you bought Public Mobile payment vouchers from a store, but you could use those cash register receipts as they will indicate the purcahses made and sales taxes paid.

Re: submit a ticket

t_p — Sat, 18 Dec 2021 11:13:21 GMT

@ladybug7777 wrote:
I need a statement for my taxes

@ladybug7777

Send a Private message to Customer support.

You can read this thread for more info:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: submit a ticket

HALIMACS — Sat, 18 Dec 2021 12:24:24 GMT

@ladybug7777

Review this help article for guidance:

https://www.publicmobile.ca/en/on/send-us

Re: submit a ticket

softech — Sat, 18 Dec 2021 13:26:16 GMT

@ladybug7777 wrote:
I need a statement for my taxes

Open ticket with PM support and have them prepare you a proper invoice. It may take 3 weeks. So, it is better to request every couple months instead of monthly. Every 3 months or even 6 months would be ideal.

Here is a sample of the invoice :
https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

To contact PM support:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Ac...

Re: submit a ticket

computergeek541 — Mon, 07 Mar 2022 18:34:33 GMT