topic Re: Wrong billing date in Get Support

Wrong billing date

starrdowney — Wed, 05 Jan 2022 14:40:50 GMT

I just received a text saying my payment is due on March 1st, but it's not due until March 17th. Has anyone else received this text?

Re: Wrong billing date

Kdawg — Thu, 27 Feb 2020 17:32:35 GMT

I also received a notification and my payment isn't due until April.

Re: Wrong billing date

HanseungKim — Thu, 27 Feb 2020 17:35:37 GMT

I have also same issue. Few minutes ago I've got the text says that Mar. 01 is my due date, but my next due date is Mar 31. I think Public Mobile payment system has some problem today. I hope it would be fixed soon.

Re: Wrong billing date

gblackma — Thu, 27 Feb 2020 17:36:23 GMT

@Kdawg , @starrdowney Ignore the messages, they were erroneously sent out. Dial 611, or log onto your account for the correct dates.

@Kdawg wrote:
I also received a notification and my payment isn't due until April.

Re: Wrong billing date

popping — Thu, 27 Feb 2020 17:55:00 GMT

There are quite a few threads reporting wrong due date.

Ignore the text if it does not match the due date on your overiview page after login.

Re: Wrong billing date

CS_Agent — Thu, 27 Feb 2020 17:59:27 GMT

Hey everyone!

Sorry for the inconvenience. 😞

Could you please send us private messages using SIMon https://www.publicmobile.ca/en/bc/get-help so we can look into this issue.

Thanks for the help!

Camelia_M